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If you would prefer a cash refund, simply . And the beat goes on. I found out they listed under a wrong account. STEP ONE - FILE A NOTICE OF DISPUTE WITH STUBHUB Pursuant to StubHub's user agreement, [8] you're required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Attn: Litigation Department Re: StubHub Notice of Dispute StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds with the exception of purchases made in states where law required cash refunds in such an event. Robert Griffin told NBC10 Boston Responds he bought his wife tickets to see the Celtic Woman show at the Hanover Theatre in Worcester on March 29 as a birthday present. As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. Please be patient. Others were postponed. that customers who buy a ticket to an event that is cancelled and not rescheduled can choose between a cash refund or a credit worth 120 percent of what was paid for the event. I deleted my account. It also asked for a reinstatement of the pre-March 20 refund policy. Read the complaint here: StubHub Refund Class Action Complaint. This is the only way to get a cash or credit award under the Settlement. StubHub promised its customers a full cash refund for cancelled events with its FanProtect Guarantee. Whereas last year there was a bubble for most of the year and fans couldnt attend, now all that counts is the money grab. The next day, I received a $500 charge. But these are unprecedented times.. Now I am left a dissatisfied customer without tickets and trying to buy last minute tickets that are even MORE expensive than what I had paid for. The credits issued by the company are valid through the end of 2022. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. McMillan cites StubHub's FanProtect guarantee is a misrepresentation. The states had alleged that StubHub reneged on its FanProtect Guarantee, policy following the onset of COVID-19, which forced events around the world to cancel, beginning in March of last year. The 11-page ruling denied both, finding that StubHub failed to carry its burdens while expressing exasperation that years after this case was filed, it remains mired in litigation regarding the pleadings.. I am not paying for this $500 nonsense. Got my money back through my bank investigation. A federal class-action lawsuit against StubHub has been filed by Matthew McMillan. Three different reasons and resolutions given to me, each rep telling me the previous rep had not told me the truth. ConsumerAffairs is not a government agency. I want my damn money from the purchase of my tickets!!!! StubHub has reached a settlement with consumers over its refund policies during the pandemic, which included allegedly withholding refunds from consumers who bought tickets to events that were later canceled, postponed or rescheduled due to COVID-19. Attorneys General from multiple states alleged StubHub refused to give consumers cash refunds for events cancelled because of the COVID-19 pandemic. Four proposed class action lawsuits against StubHub over its apparent refusal to issue refunds for tickets to events canceled amid the COVID-19 pandemic have been consolidated into a multidistrict litigation(MDL), a legal mechanism through which individual cases filed in different federal courts are brought together before one court to save time, money and resources. This is so ridiculous. If the show ends up being cancelled you will receive a refund. McMillan lawyer Nick Coulson echoed the sentiment. It promises a full money back refund in the case of a canceled event. I continue to get the runaround from them they dont give you all the information you need to request a cash refund you have to keep calling them back and when you do youre on the phone waiting for 2 to 3 hours waiting for somebody to pick up on the other end. I still have tickets for myself for that Gabriel Iglesias show. The consumer lawsuit alleges that StubHub misrepresented its refund policy by, in March 2020, failing to explain that it would no longer offer a money back guarantee, but instead would give purchasers a 120% credit in the event of show cancellation. Bought tickets 2 months in advance for basketball game, never received them. It said the coupon would now be the "standard policy for canceled events, with refunds available in jurisdictions where they are required.". Through this action, we hope to provide people some small bit of relief during this uncertain time., Ticket scalping companies want government bailouts due to coronavirus, ticket resale sites began requesting corporate bailouts, doesnt have enough liquidity to honour these requests, Rocklahoma postpones 2020 festival due to coronavirus, Bunbury Festival 2020 canceled amid coronavirus pandemic, Imprisoning the Tiger King wont stop Netflix from dropping another episode. Things You Should Know. Speaking to the broader business model of companies like StubHub, Vivid Seats and Gametime, the case places the blame for StubHubs inability to provide cash refunds in the face of mass event cancellations on its inherent shortage of operational cashflow. Most quickly instituted policies of issuing account credits good towards future purchase greater than the value of the cancelled event tickets as a first option for customers, with the option for a cash refund remaining at the customers request. You will not receive a Settlement award under the Settlement. ClassAction.org is a group of online professionals (designers, developers and writers) with years of experience in the legal industry. StubHub, Ticketmaster and two affiliated companies were dismissed from the suit on Monday by U.S. District Court Judge Dale Fischer. I am appalled at their lack of customer service and straight out thievery. 2023 The Hollywood Reporter, LLC. As a convenience to buyers, acting as an intermediary, weve historically made the decision to refund them for canceled events before collecting money from the sellers. Instead of section 130 row 18 I was offered 452 row 15 which is behind the stage and the absolute lowest priced ticket StubHub was currently offering. U.S. District Judge Haywood Gilliam of Oakland on Monday refused to compel arbitration of California state-law claims by a class of consumers who allege that StubHub Inc wrongfully changed its. Unsubscribe easily. 19. Ive used Stubhub for over 4,000 transactions. At the time of this writing, nothing has been proven in court. Excluded from the Settlement Class are ticket purchases made using StubHubs app for mobile devices and tablets. This is not good customer care and I would recommend you think carefully before trying to buy tickets through this avenue. While the customer service representative was apologetic, they couldn't come to a solution to find me a replacement ticket, or a voucher that would cover one of the 100s of pairs of seats that were still floating around. StubHub is represented by McDermott Will & Emery LLP. Instead of instituting responsible financial transaction policies, (StubHub) made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was cancelled and they could not promptly collect from sellers.". Unfortunately, as our complaint alleges, StubHub is breaching its contract with its customers by refusing to give cash refunds for events cancelled by coronavirus. Please add me. I want my refund from them as well. I purchased 4 tickets to a Rammstein concert in the Netherlands in 2019. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. However, it will likely face a significant amount of litigation. It is alleged that customers are entitled to prompt cash refunds, in the original form of payment, under the terms of their contracts with StubHub and under consumer protection laws. Please add me I lost roughly $600. The settlement will go to consumers in Arkansas, Arizona, Colorado, Maryland, Indiana, Minnesota, Ohio, Virgina, New Hampshire, Wisconsin, Virginia, and the District of Columbia. In May this year, McMillan had purchased two tickets on StubHub but was denied a refund due to the NHL suspension. In March 2020, as the scope . StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. Many events this past month were canceled. The company is accused of failing to resolve complaints from tens of thousands of customers. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. The judge will rule on whether to allow the lawsuit to proceed as a class action or not. In February, a federal court ruled in favor of StubHub in a class-action lawsuit filed in federal court. Now Im stuck with 4 tickets to a concert I cant attend overseas. I am disputing through PayPal. I accidentally clicked purchase the ticket, and I thought were still more steps to complete. A Wisconsin consumer alleges in a proposed class action lawsuit that StubHub has unlawfully pulled back on its longstanding "FanProtect" guarantee by refusing to issue cash refunds for tickets to events canceled due to the coronavirus pandemic. The reason for the lawsuit is the Wisconsin man purchased tickets to an NHL game before the coronavirus pandemic postponed the season. While predictions of the company going bankrupt appear to have been overblown, the damage to the pre-pandemic leader in ticket resale marketplaces in the U.S. has been substantial. The lawsuit looks to represent anyone in the U.S. who purchased tickets on StubHub to events that were canceled in 2020. It stated, if the event is canceled and not rescheduled, you will get a refund or credit to use on a future purchase, as determined in StubHubs sold discretion (unless a refund is required by law)., On March 20, Cassidy sent a new email. Although the case has not yet reached a final verdict, the judge has scheduled a hearing before the end of the year. Furthermore, is there a class action suit against Ticketmaster? In fact, the suit says, Stubhubs vice president and general counsel testified as much before Congress in February 2020, saying that StubHubs FanProtect guarantee is the hallmark of our business and why we have earned the trust of fans around the globe.. According to the complaint, such was the case until the coronavirus pandemic became the new reality. Terms and Conditions. 01-21-2022 10:07 AM. A Settlement has been proposed in the class action lawsuit Susan Wang and Rene' Lee v. StubHub, Inc., Case No. The MDL transfer order can be found here. The states claim StubHub finally agreed to refund customers their money in May of this year, while the consent judgement seeks to clear up why the company reneged on its FanProtect Guarantee in the first place. If you are interested in participating in the class action, please contact us at Toll Free: 1-833-630-1789 or Email: stubhubclassaction@kmlaw.ca. Linda Lam focuses her practice on representing consumers, small businesses, and employees in complex litigation. The lawsuit seeks monetary damages and restitution remedies to make up for the mistreatment. A disgruntled StubHub customer has filed a class-action lawsuit following the ticketing platform's coronavirus-related refund-policy reversal. 3 min read Last Friday, U.S. District Judge Haywood Gilliam declined to dismiss and compel. In addition, StubHub will be required to reimburse consumers who purchased tickets before March. Customers who are due refunds for pre-March 25 2020 events will be paid out by the end of May according to StubHub. A founding partner at the firm, Eric has negotiated groundbreaking settlements that resulted in reforms to business practices, and have favorably shaped the laws impacting plaintiffs legal rights. Sign up to receive our free weekly newsletter. StubHub has my $253 for tickets I sold. According to the 19-page lawsuit, StubHub looks to shift onto consumers its losses stemming from the entirely foreseeable scenario that worldwide issues could cause the simultaneous cancellation of thousands of public events. Call toll-free from the U.S. or Canada, or chat online with support. Read more here: Camp Lejeune Lawsuit Claims. StubHub retroactively changes cancelled event refund policy due to COVID-19 (Coronavirus) Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. TicketsOnSale.com faces a proposed class action that alleges the company wrongfully charged a California man for tickets to a summer 2020 concert that was postponed indefinitely due to the coronavirus pandemic. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . Rather than a simple courtesy, cash refunds were and remain contractual obligations between StubHub and customers such as the plaintiff, who the suit says bought two NHL tickets and received no refund from StubHub once the league suspended the remainder of its season. McMillan then asked StubHub to refund his money. If I could give zero stars I would. https://topclassactions.com/wp-admin/admin-ajax.php. NEWS. Since COVID-19 has come, StubHub's new policy is no refunds. Top Class Actions will continue to monitor the StubHub refund settlement and tell readers how to make a claim when that information is available. One man is reportedly suing the ticket resale company, The reason for the lawsuit is the Wisconsin man purchased tickets to an. As to the defendants dismissal bid, the court left all challenged claims in place noting that the briefing of this motion and others have been plagued with inefficient tactics. Judge Gilliam opined that some of StubHubs arguments were premature in view of the fact that at the pleading stage, the court must accept every allegation as true. The consumer lawsuit alleges that StubHub misrepresented its refund policy by, in March 2020, failing to explain that it would no longer offer a money back guarantee, but instead would give. StubHub is an eBay company that began selling and reselling event tickets in 2000. The users allege breach of contract and violations of various California consumer protection statutes. A Brooklyn consumer has filed another proposed class action lawsuit against StubHub, Inc. over what the case calls a bait and switch on a global scale.. Last Friday, Judge Haywood S. Gilliam opined on a motion to compel arbitration and dismiss a complaint filed by ticket purchasers concerning StubHubs refund policy for events affected by the COVID-19 pandemic. We value your privacy. Paul Sawers / VentureBeat . "Under its 'FanProtect Guarantee,' StubHub typically offered consumers full refunds of the purchase price and fees . You will also give up your right to object to the Settlement and you will not be able to be part of any other lawsuit about the legal claims in this case. In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. For Daddario, that price was $6,200. Thanks ! Please add me. Tickets are 100% guaranteed by FanProtect. Matthew McMillan filed the lawsuit in U.S. District Court in Wisconsin on April 2. Enjoy reading our tips and recommendations. I was informed they could not secure the tickets from the seller. It also points to a recent spike in e-ticket sales, which increased ticket prices. You may be a Class Member in the proposed Settlement and may be entitled to participate in the proposed Settlement if you meet the following criteria. I no longer have that card either and was concerned about that as well. They told me to sell them. Please use any other ticket resale company this one doesn't care about their customers. StubHub countered that criticism with its contention that it was simply impossible to provide cash refunds due to the volume of money involved, and the need to claw back payments from ticket sellers on their platform who had already been paid out for the events that were subsequently cancelled. The company reportedlydoesnt have enough liquidity to honour these requests though. Adam Silver had to get the Christmas bonanza in- fans be damned. The company has also failed to honor its FanProtect Guarantee, which required customers to sign a contract with the site. I was hung up on by 2 separate representatives and was promised a call back from a supervisor from a 3rd representative and luckily I didn't hold my breath, because I would be deadnobody ever called back. A California class-action lawsuit has been filed against the ticketing site StubHub. Under normal circumstances, these processes are manageable. The lawsuit seeks monetary damages and restitution remedies to make up for the mistreatment. Spoke to StubHub three times in a span of 6 hours for tickets that were purchased as a gift and never transferred. Following the consolidation of four customer lawsuits in August 2020, class counsel was recently named in the MDL against ticketing company, StubHub. I am going to suing them due to this but I thought it should be put out their they arent trying to change their ways they dont gave a damn about customers because I WAS IN TRAINING A FEW MONTHS AGO AND THEY WERE STILL STATING NO REFUNDS UNLESS THE CUSTOMER WAS GIVING HARSH PUSHBACK AND THEN REACH OUT TO A SUPERVISOR FIRST. 1:00. Camp Lejeune residents now have the opportunity to claim compensation for harm suffered from contaminated water. If you do not exclude yourself from the Settlement, you may ask to speak in Court about the fairness of the Settlement and any objections you may have at the final approval hearing. The suit was filed in error, according to the plaintiff. But neither Vivid Seats nor StubHub is giving cash refunds for postponed concerts, as long as there is a future date on the calendar. This is a major change for the ticketing industry. Please add, I live in Massachusetts and purchase two tickets to go see Garth brooks. The venue said tickets can be refunded at place of purchase but you cant reach/contact Ticketmaster in any way. Sign up for ClassAction.orgs newsletter here. The NHL postponed its season on March 12 in the massive wave of. The suit argues that the liabilities StubHub created for itself with its FanProtect cash refund guarantee, in the face of both coronavirus-related mass cancellations and the secondary ticket markets choice to pay ticket sellers before an event has even occurred, are of the companys own device and should in no way fall on consumers shoulders. Re: adele show refund. WASHINGTON, D.C. - Attorney General Karl A. Racine today announced a settlement with StubHub, Inc. (StubHub), a ticket resale company, resolving a multi-state investigation into the company's refusal to pay refunds to consumers - including over $3.6 million to District consumers - for concerts, sporting and other events that were cancelled due to They have section 130 row 20 available, but refused to actually give me comparable seats and told me I had no choice. The show was cancelled due to COVID-19 and then subsequently rescheduled to June 2021 which again that show was cancelled and subsequently rescheduled to 2022. I had to do all the work, not them. They're upset StubHub is refusing. It is the world's largest ticket marketplace. The amount I originally paid plus the voucher (if it comes through) won't come even close to meeting the cost of the cheapest tickets. Top Class Actions is a legal news source StubHub said I had to wait 7 days after the show took place to get my money. There are only two ways to request your refund from them on your own: Calling StubHub Support Emailing the company StubHub is a scam and a fraud. You must contact the With the coronavirus impacting 28,000 events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash to buyers, StubHub said at the time. Please add me I have communication and documentation to prove stub hub is just keeping my money. Top Class Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. McMillan states that StubHub told him that he would receive the coupon in lieu of a monetary refund. Fast forward to the next day: I'm in my way to the venue city early (3pm for a 7pm game) and have not received my tickets. As a result, the attorney generals for 10 states and the District of Columbia jointly filed a lawsuit on behalf of customers who were unable to claim refunds. The suit explains how StubHub has changed its. I purchased OHL tickets the day before the game. I went thru proper channels and they lied about refund. With the complete shutdown of large gatherings, countless businesses are being impacted. A California state court authorized the notice. Dumping promised refunds for expiring coupons during the time of greatest financial suffering in recent history is cruel and wrong, Coulson tellsBillboard. Matthew McMillan accuses the ticket resale company of breach of contract and negligent misrepresentation, among other claims. This lawsuit claims that StubHub failed to refund customers who bought tickets for a suspended game. All Rights Reserved. Viagogo Entertainment and StubHub escaped further damage in July after a judge dismissed a separate class action lawsuit alleging Viagogo only offered vouchers to customers who had purchased tickets to cancelled events. He was offered a coupon that was worth 120% of the original price. The case seeks monetary damages and restitution remedies for consumers. For most lawsuits, theres nothing you need to do in order to be a part of or join a class action lawsuit. Gender Discrimination against Transgender and Nonbinary People. In three weeks, Fischer is scheduled to decide whether to throw out the case entirely, as requested by Major League Baseball and its teams, the lone remaining defendants. I will (apparently) receive a refund, but the damage is done. The law required StubHub to refund all eligible buyers before May 3, 2021. Unsubscribe easily. No refund bottom line. CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHub's method of displaying ticket fees charged to purchasers violated California consumer protection law. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many . Show was cancelled on 12/29/21 the day of the show. I was a part of this fiascoplease add me. We value your privacy. The Court in charge of this case still has to decide whether to approve the Settlement. Ticket Refund Lawsuits Against StubHub Sent by MDL Panel to Northern District of California. The company blamed the difficulty of recouping from sellers during the pandemic. Payments will be provided if the Court approves the Settlement and after any appeals are resolved. Anyone can file a lawsuit, with or without the representation of an attorney, for any reason, and ClassAction.org takes no position on the merits of the suit. Its now 3/3/22 so thats 64 days since I requested the refund. The case, In Re: StubHub Refund Litigation, is now proceeding in the Northern District of California, presided over by Judge Haywood S. Gilliam, Jr.This particular case represents one of the few COVID-19 related consumer lawsuits to successfully . FALSE. Despite Cassidys representations, cash refunds represented a key component of the contractual agreement between StubHub and ticket buyers that goes beyond mere convenience, the case claims. StubHub denies any wrongdoing or liability. Those with tickets to canceled events will get a credit of 120% of the purchase price. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. Before commenting, please review our comment policy. Class action complaints are a matter of public record, and our objective on this website is merely to share the information in these legal documents in an easily digestible way. 2. At this stage, those who may be covered by the lawsuit can only sit tight and wait for the case to work its way a little farther along in the legal system.
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