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7, Lt. 1, SM 11, Puerto Morelos, QROO, 77580 View in a map Explore the area The rooms have a more traditional design than some of the Excellences newer offerings and as a whole, it lacks as much of a luxury feel when compared to the Finest Playa Mujeres or the Beloved. When we stayed we were in Junior with a rooftop plunge pool. This is definitely a more remote location compared to the resorts in the Playa Mujeres location, so if youre wanting to get out in the clubs of Cancun or do some shopping then this might not be the right location foryou. The beautiful Cancun weather takes care of the heating of the pools for the rest of the year. From the moment we walked in, we were treated like VIPs! "Airport Departure: As previously stated, US travelers need a COVID test to return home. Entertainment & Activities There is entertainment all day and night at Excellence Riviera Cancun. Customer service can not be matched or outdone. Dreams resorts All your questions answered! All of the rooms are more than large enough for two people, there is a large TV with all the US channels and the Wi-fi in our room when we stayed was very strong. It served up all of the traditional Italian dishes you would expect to see on the streets of Rome. Its a very smooth process. The pool scene at the Excellence Riviera Cancun is first rate. Excellence Riviera Cancun is an excellent choice for an adults only all inclusive, Riviera Maya honeymoon , vacation or a wedding in Mexico. This is a lovely little beach town that doesnt have the nightclubs and throngs of tourists that you will find in the main Cancun area. Each night it felt like we were whisked off to a faraway location with some really solid eateries. For more on the Excellence Playa Mujeres, check out our review here. Conveniently located restaurants include Mem AL Mare, Boquinete Seafood & Grill, and Layla Restaurant. Cancun. The night before our departure our flights got rearranged due to weather. The pool around the restaurants with the swim up bar was the only one that actually cooled us off during the heat of the day. Excellence Riviera Cancun, Puerto Morelos: See 24,095 traveller reviews, 26,432 photos, and cheap rates for Excellence Riviera Cancun, ranked #2 of 47 hotels in Puerto Morelos and rated 4.5 of 5 at Tripadvisor. Peek behind the bedroom curtains and it's pretty unsettling. The resort is beautiful and so well maintained. We liked it so much we ate there three times over our ten-day stay. More on that later, but first I wanted to leave full detailed review for anybody concerned about the resort during the current safety protocols. Baristas working seem to have no clue about coffee or espresso drinks in general, they were constantly confused with our simple orders. We had the test after lunch and had results before dinner delivered in an email. The other downside to the beach is that the staff are constantly battling an accumulation of seaweed that washes ashore. Alejandro at the bar with the pizza oven is great too. Lastly, bring lots of smaller bills for tips! We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. When we visited the atmosphere was very quiet party orientated, so the main pool area was a little bit rowdy. Yes, a shuttle service from the airport can be requested. Also, there are dress codes at the restaurants, so you can see the attire needed in the app and pack accordingly. He remembered our names. I can't decide on ERC or EPM. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. This is the version of our website addressed to speakers of English in the United States. Can't complain about eating next to the ocean with chips and guac. The entire staff at the resort wore masks the entire time. Restaurants: - Breakfast Buffet: There is plexiglass between you and the food, so the workers fill your plate for you. With a wide selection of choices and open for breakfast, lunch, and dinner you really cant go wrong with this choice. We promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. An extensive gym with a great range of equipment. Cancun Tourism Cancun Hotels Cancun Guest House Cancun Holiday Homes Cancun Holiday Packages Cancun Flights Cancun Restaurants Cancun . We didnt really see anyone swimming in the ocean when we visited as it really was too choppy for a dip. Its a must-try if you like Asian food and was our favorite restaurant on the resort. We have been to various Excellence resorts multiple times before, including this one, and they are always amazing. We look forward to welcoming you back in a heartbeat. 11 | Puerto Morelos, Maya Riviera & The Yucatan 77580 [SEE MAP] #23 in Best Maya. Brands such as Grey Goose, Johnny Walker Black are available. Speaking of buiding, we stayed in 7065 - noise level is about a 8 until after 11pm. The resort was apparently full, but it really didn't feel like it. Excellence Club benefits: They were waiting with a very comfortable luxury SUV for us outside the airport. Tripadvisor performs checks on reviews. Please, receive our warmest regards from The Excellence Collection. However, this time the staff helped us out with their amazing dedication more than usual and thought thanking them with a review was necessary. We were not ashamed to take any unsupervised float we found if we needed it. This all-suite, all-adult Resort is set along Mexico's renowned Mayan Riviera, between Playa del Carmen and Cancun, on an immaculate white sand beach. Are any cleaning services offered at Excellence Riviera Cancun? The Hibachi can be difficult to get reservations (the only restaurant that takes them) but worth it.Excellence Service. Once again we contacted the concierge and a few minutes later our transfer for the next morning was changed along with our checkout. Transfer - Our reservation directly with the resort included round trip transfer using Seasons Tours. They decorated our room on our anniversary and on our final day they brought us beautifully decorated coconut drinks, fruit tray and decorated a mat near our beach chairs with sand art - AMAZING! This expert agency provides consulting, auditing, and training in the most exacting health standards throughout all hotel departments. Excellence Riviera Cancun 24,095 reviews #1 of 10 all-inclusives in Puerto Morelos Review Save Share Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico 1 (888) 307-2623 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! Because the ocean was not appealing, the pool areas were packed. The food and the atmosphere at Flavour Market were very good. If you are looking for a closer option then your best bet is the Moon Palace golf course which is located a 20-minute drive from the resort. This was slightly disappointing for us and seems to be a common trend throughout the Excellence chain of resorts that they miss on the local offerings. The local town of Puerto Morelos is right next to the resort and definitely worth a visit. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. The poolside food options are pizza and cheeseburgers. Ensuring proper protocols are in place. Its authentic Mexico and well worth a visit. Gonzalo and Julio were awesome! Airport - Arrival was quick and easy. When choosing an all-inclusive resort I think the food is the most important element we look at. All of the staff wore masks the entire time in 90 degree heat to make sure the guests felt safe, which is no easy thing to do. The Margaritas were definitely the highlight of this restaurant. It has lovely sea views and is located in a small corner of the resort. The spicy red sauce that was described to be in the Buro Callejero has zero kick which was disappointing. So, if you value privacy the Excellence club might be for you. By 9:00 am almost all them are shoved under somebody's chair who isn't even there. They do advise that you ring before your trip to check availability. A Lot of these all-inclusive resorts arent located near towns and local restaurants, so you need the food to be good and the Excellence does not disappoint on the food. Taxes and fees that are shown are estimates only. There are really only a handful of features that we see real benefit in. All of the team members go above and beyond for service. For this trip, we got a spa view swim out. Its a thankless task and there is only going to be one winner in this battle, but all credit to the staff for doing everything they can to make the beach look pristine. COVID Test: At the time of our stay a COVID test was still required to return to the US and was provided on site for free by Excellence. We also use third-party cookies that help us analyze and understand how you use this website. If you go to dinner earlier, the wait will be short or nonexistent. Brands & Resorts; About Us; The Excellence Collection Rewards; Awards; The food was where the disappointment came. Excellence Riviera Maya excellent. No sign of any Mexican Food like you would expect to be available? Excellence Riviera Cancun 24,088 reviews #1 of 10 all-inclusives in Puerto Morelos Review Save Share Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico 1 (888) 307-2623 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! Please, receive our warmest regards from The Excellence Collection. We were surprised by the seaweed situation because this was out of the typical season where seaweed is a problem, over the summer. It has been a pleasure hosting you as our guest and hearing from you that you will definitely be back soon. The burgers werent very nice and the cuts of steak that were being used werent of the highest quality. Entertainment and hospitality went above and beyond. On the other hand, we are disappointed to read that the mattress and pillows were not comfortable to rest properly, but please, rest assured that your concern has been addressed to the appropriate department to take it into consideration. However, we will share your comments to our team just as your kind words.We definitely appreciate your understanding with regard to our staff members do all their best in order to remove the seaweed on a daily basis, therefore they work in vain because it has taken us by surprise how much we have had this year.We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Carreta Federal 307, 77580, Puerto Juarez, Quintana Roo, Mexico. 11/10 rating. If youre into premium spirits and liquors and plan on drinking a lot of these then the Excellence club might be worth it. The Hibachi (Spice) - WOW! Offers; Suites; Deluxe Airport Transfers; Resort Map; . Masks are required on flights and airport. These cookies do not store any personal information. Review. Our driver wore a mask and we did too in the enclosed space. Airport - Arrival was quick and easy. Spanish Hotel Firms Will Build Jamaica Worker Housing. The food on offer is basically an amalgamation of all of the other restaurants on the resort plus all of the typical buffet options such as an omelet and burger station. However, if you are expecting a delicious meal served by a friendly staff, then you will enjoy every restaurant.. Our favorites are Basmati, The Grill, and Chez Isabelle. When they reached a person they would pass it thru. On the morning we left they had added a few inches of water back so it was back up to the level of the filters. Over the years, The Excellence Collection has been working hard to replace the standard forms of power in our Mexican resorts with pure green energy. Wi-Fi is free throughout. Excellence Riviera Cancun - Adults Only All Inclusive, Puerto Morelos: $605 Room Prices & Reviews | Travelocity Groups & meetings Mobile See all hotels Puerto Morelos 1 Room Book online or call 1-855-214-3079 Travelocity.com Hotels Mexico Quintana Roo Puerto Morelos Hotels Excellence Riviera Cancun, Riviera Maya: See 24,099 traveller reviews, 26,432 candid photos, and great deals for Excellence Riviera Cancun, ranked #2 of 47 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. We highly recommend the resort and have found few that can compare.More. Fill it out before going to security and then walk by all the people fighting for the limited counter space at security. A big change, they no longer provide straws. by Adrian updated October 11, 2022, 7:10 pm. If youre looking for the most secluded and quiet spot then we recommend asking for a room in building number 8. Whatever choices you might want, you will have it when you are here. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Staff & Service: This is why Excellence is always worth it over other resorts. - Lunch: For us the best choices are Los Olas or pizza by the pool, both are great. Dear guest,First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with other travelers.We are very delighted to read that we were able to exceed your expectations in all areas we pay attention to, and above all our attentive staff who made your stay more comfortable. We managed to make it to the ocean once but it took a little liquid courage to do so. Hard Rock Hotel Riviera Maya is a hotel located 76.4 km (47.368 mi) or 1 h 14 min away from Cancun International Airport. . They are friendly and helpful at all times. When you compare the volume of restaurants on offer to the capacity of the resort there are a very high amount of restaurants for its size. Perched above the pool overlooking the ocean, this is a picturesque spot to grab a bite to eat. Below, we explore the various types of crime in Cancun and what you can do to stay safe during your visit.

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