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Sep 3, 2019 - Corporate Concierge in Boston Heights, OH Recommend CEO Approval Business Outlook Pros The company as a whole is awesome. BEAUTIFUL FURNITURE STORE ! Kat helped me (I need the help) pick out custom fabric and leather for my Remington sofa and Ranch ottoman; Michael mailed me the samples. We don't walk on the rug with shoes and vacuum our floors daily, can't be lifestyle. No problem -- they were sending a new cover. I was "disconnected" by phone 3 times. Apply today at CareerBuilder! Cannot be returned. We had one price adjustment that needed to be made and the manager, Michael, was extremely helpful and accommodating. Sign up for promotions, decorating tips and more from our team. | Consumer Comment Arhaus is a lovely store in Plano/ Frisco Texas area. Arhaus is an Ohio based home furnishings retailer that designs and sells sleek, modern furniture and home decor. One of the best Furniture Stores, Retail business at 5300 W 119th St, Leawood KS, 66209 United States. Worst customer service ever, the sales associate lie to you about the delivery schedule. Deliveries to Alaska, Hawaii, Canada, U.S. territories and international destinations require custom quotes and order subtotals must be $2,000 or more. We accept the following: VISA, MasterCard, Discover, American Express, the Arhaus Credit Card (Archarge) as well as Arhaus Gift Cards and checks (by phone or in-store) and cash (in-store only). re: order number 225510 Somewhere on their web site they tell you that the rug cannot be vacuumed with the rug bar on. The aesthetics of Arhaus is simply beautiful. Will string you along for months on delivery times with no end in sight and hold your 50% deposit hostage. They are liars, don't live up to their commitments, and are rude. We purchased a sectional from the Northpark Arhaus this past summer. If a purchase is made with a rewards certificate and the merchandise is returned, the reward is forfeited, unless making an exchange of equal or greater value at the time of return. Except for the Retreat Deluxe Motion Bed Base which is the only piece I got as floor sample- the remote is not working and I was told that I have to call the manufacturer to get that resolved. I'm thrilled Arhaus has come to San Diego!! My sales person, Cheryl Jones was amazing, patient and addressed my every concern. We could have purchased our furniture anywhere, but chose Arhaus because of the quality, warranty and lifetime cushion replacement. Here are 8 tips for writing great reviews. Similarly, the line between "pushy" and "helpful" can vary from person to person. I recently purchased a sectional and a table. On another point the art we have received couldn't have been better packaged and the delivery was great. The delivery process was painful and required baby sitting. work. I'm giving this 3 stars because I had both good and bad experiences in this store. I would recommend anyone looking to purchase furniture to seriously make this their one stop shop. I can't say enough about the beautiful furniture and great customer service at Arhaus. The price points at Arhaus tends toward the higher end, although there are oftentimes online sales and specials to be found. I am very picky and a bit difficultshe was patient, professional with great taste.I ordered a sofa and fabric for my home which she help me choose and simply love everything. Thank you again! Tricia did an in home design consultation and was great at answering our questions and coming up with creative designs for our rooms! Contact Arhaus by phone at 866.427.4287 for Returns & Exchanges, or other questions. Transferred to representative who can't help or is wrong. A The phone number for Arhaus is: (913) 663-0250. She said she had just the the item. I will be going back there now that I know they have good customer satisfaction. The space has a large open floor plan and I didn't know where to even begin. I want to escalate past the store manager, but they will not provide a contact. ARHAUS - 15 Photos & 13 Reviews - 4130 E 82nd St, Indianapolis, IN - Yelp Restaurants Auto Services Arhaus 13 reviews Claimed $$$$ Furniture Stores, Home Decor, Rugs Edit Open 11:00 AM - 7:00 PM See hours See all 15 photos Write a review Add photo Location & Hours 4130 E 82nd St Indianapolis, IN 46250 Get directions Edit business info They just ignore the questions. Collections crafted from recycled metals, reclaimed woods, and other hand-finished, natural materials showcase beautiful, organic variations, irregular distresses, sporadic oxidations, color fluctuations, etc. Arhaus' customer service is definitely lacking. I have called several times the concierge department, sent emails, they called me back once about 14 days ago and said that they needed to get some clarification from the furniture repair company they sent to my house as their notes weren't clear and that I should hear back from them in about 5 days. I ordered same table 16 weeks ago, and still no set delivery date! You send in pictures and they say nothing we can do. The. The comfort in the product is there I wont deny but the quality is nonexistent especially for it to be a high end or luxury brand I would advise you not be fooled and opt for furniture stores that actually sell what they advertise. I got many compliments on them. The last popular pick for Arhaus shoppers is their collection of lighting pieces. If you placed your order in a store, contact your Design Consultant for status updates. Awesome ordering process! Visit your local Arhaus store to explore our artisan-crafted collections and to connect with a Designer. and didn't hear for a week, so I called him back again. I had a wonderful experience with Tricia, who came out to see my apartment and made some great choices. If you are not completely satisfied with your purchase, please contact us at 866.427.4287. Multiple times, I always had to wait to speak to Chris who seems the only who gets it right. The shipping label would only cover the weight of one of the boxes. Additional information about Delivery & Shipping. I had a few hiccups with my personal choices and Arhaus totally accommodated my needs. We have recently completed a home remodel and shopped here for some new dining room and living room furniture. My furniture was delivery at the end of July, the third party company came late August, we are now in October and I still have faulty furniture. The pros: Artistically designed and elegant selection of distinctive lighting pieces. Furniture shopping is an oftentimes tedious and mundane task. Tricia knows the store inside and out and if you tell her your ideas she can show you things that will work for you. Spent $13,000 on a custom leather sectional. Run don't walk away from Arhaus! For as costly as the furniture the customer service is really bad. I cannot thank Kat and Michael enough. 51 customer reviews of Arhaus. We will recommend and shop at Arhaus in the future! It was not listed "AS IS" so I expect all parts to come with it. Arhaus furniture items typically feature materials such as solid wood, petrified wood, marble, all-weather wicker, rattan, glass, and crystal. Not my favorite to say the least. Sat, Mar 23, 2013 : 4:55 a.m. After the third time, the concierge suggested that I return the chairs and chose new ones. Now I just call her at Arhaus and tell her what I want. How much does Arhaus Furniture - Customer Service in the United States pay? You have successfully subscribed to our list. We ended purchasing several items from there, and have received most of everything so far (our fault because we keep adding). Items sent via UPS, FED-EX, or as curbside drop-offs do not include assembly. . Are all of your products available online? My favorite furniture store! Despite the wide range Arhaus quality doesn't dip and they have the same careful checks for all of their product lines. We furnished our dinning room, formal living room and family room furniture at Arhaus. If this item was no longer in stock, just say so, do not put a cheap- item in and print the order as the ordered item. Who is looking at this furniture before it goes out for delivery? My wife and I discovered Arhaus long before we had a house to put any furniture. I called to check on the order since we are entering the second week of April. We have always wanted the "cloud" from RH but to be honest it's not in the budget. Gorgeous product! I was so disappointed their attitude, once they sold it they don't care anymore. They sure asked me to pay for the furniture right away. After spending over 20k in this store, they have the audacity to continue to send bills for $200 saying the account isn't satisfied. What a beautiful store! There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. We have made a commitment to the earth's resources by developing unique, yet functional pieces from recycled natural resources. Save money, frustration, and blatant disrespect. Refunds will be issued in the original form of payment, except in the case of cash and check purchases, in which a corporate check will be issued and could take up to 15 business days to process. The leather chairs we bought are beautiful, yet sturdy and I found a few extras that I hadn't even considered. They have an eco-conscious and philanthropic mission by sourcing sustainable materials and donating to charitable causes. I, too, have shopped there and was completely ignored by their staff. An individual 18 years or older, must be home to accept furniture delivery and inspect your order. I would not recommend this place. The furniture were delivered on time but it took almost two months for the furniture covers got delivered. You have successfully subscribed to our list. If you're not sure about which rug to buy or are deciding between a few options, Arhaus also sells rug swatches for shoppers to see how the rug and colors will look with their existing decor. Half showed up within a week. So far non of it has fixed our issue. I love the quality, the color, the comfort we get lots of compliments. I found them to be solidly built. After being on the phone and accused by customer service for ordering the wrong stuff I forwarded them their email with inaccurate pricing. Unfortunately, their quality control leaves a lot to be desired. Arhaus Upholstery - Conover, NC WEEKLY HOURS Monday - Friday > 40 Hours per week Overtime as needed DEPARTMENT Customer Service REPORTS TO Customer Service Supervisor POSITION DETAILS JOB PURPOSE The Customer Service Associate is responsible for assisting the Customer Service Lead Person and Manager. The delivery was on time and the associates were extremely professional. Another popular pick for Arhaus shoppers is that pivotal piece for most living spaces, a new sofa or sectional. Payments can also be mailed to the following address: Comenity Bank PO Box 182273 Columbus, Ohio 43218-2273. You know those sales people that just bug? I spent quite a lot of $, living room furniture, dining table and chairs, area rugs, and lighting. The level of customer service was exceptional. Beautiful showroom but very unprofessional service. She was the person who took the time, patience and care to work with someone who knew what they wanted (somewhat) but didn't know how to put it altogether. Business Profile Arhaus Furniture Furniture Stores Headquarters Multi Location Business Find locations Contact Information 51 E Hines Hill Rd Boston Hts, OH 44236-1151 Get Directions Visit. She is smart quick efficient and has a good eye! Purchased almost $20k worth of furniture - cant get a straight answer on delivery- get excuses on warehouse issues etc - no one in the store ( Long Island ) can tell us when well be receiving any part of our order - different stories told by receptionist, sales person and store manager - made special trip to Florida based on store promises knowing theres a 3-5 day window - thats come and gone and no one cares. National White Glove Deliveries and Package Carrier Deliveries are delivered Monday-Friday excluding company-observed holidays. Now, more than one year later, we still look around and are amazed with the finished proMy husband and I highly recommend Arhaus and Trish. The couch bent in the middle and was closer to the floor than the ends. I emphatically recommend that you shop elsewhere. Purchased a console for my living room! Deceptive!! Simply amazing. Note: Pricing on floor samples and at Arhaus Loft locations may vary. Where can I find more information about my Arhaus Credit Card account? No issues with ordering, delivery either. One of the sofa/chaise pieces that I purchased had a few issues, from the moment I received this piece I let the delivery guys know about it. I am still waiting for my lamps which I've been told yesterday that it missed the delivery truck again, for the second time (1 month total, as they get deliveries every 2 weeks). 60 days. Arhaus is a lovely store in Plano/ Frisco Texas area. We love Arhaus UTC. It needs to be done with a hand held attachment! I was thrilled with my order of outdoor patio furniture from Arhaus. Items purchased and taken with you from a store location must be returned to a store location; these items include specialty rugs, accent pillows and throws, and some lighting and accessories. I ordered several dining chairs that kept coming in damaged. This man was extremely rude and I recommend not spending your money here at all ruined my night alongside my friends. They took longer than expected. Our experience at Arhaus was nothing short of excellent from start to finish. The customer service has been extremely poor, had I not called no one would have followed up. What do we find? They will charge you for $500 for shipping and if it needs to be returned or exchanged they charge you ANOTHER $500! Furniture, larger dcor, uniquely shaped items, and items that are too fragile to ship through Package Carrier Delivery will be delivered using our White Glove Delivery Service. Thank you to Tricia and Michael for all of the help with our furniture purchases! Thank you. After inspected the furniture we did notice that some had some problems and we called their customer service right away.We took pictures and sent to them. Overall, my wife and I were both completely impressed with our experience and won't shop anywhere else for our furniture needs. This was on September 21st, and was advised that they would order the extra parts needed and I would be hearing back from them in a week to have all the repairs done. I was worried about getting my furniture after reading these reviews, but I called and the representatives were super helpful in getting me scheduled. It's for sure my favorite furniture store in San Diego! She did a fantastic job, she listened to my needs and style and helped me make decisions that I am so happy with! They are awful at customer service and do not stand behind their product. Extra Savings), Direct Ship Artwork, Fresh Dcor, One-of-a-Kinds, and Wallpaper are all sold "as-is" and cannot be returned or exchanged. Can I request delivery on a Saturday or Sunday? It is now almost September of 2022. The rooms not only look gorgeous but are functional and comfortable. Sales rep did further investigation and it seems that my order has not been processed at all! With their thoughtful designs, shoppers generally report being satisfied with the quality of Arhaus pieces. The nearest store is too far from of you, but you still can try to find the store with 'More Stores Near You', Delivery fees will not be refunded unless the item returned is found to have a manufacturer defect or was damaged in transit, A restocking fee and redelivery fee will be applied to merchandise that is returned or exchanged for reasons other than manufacturer defect or damage. No matter the project, our Complimentary Design Services will bring your vision to lifeindoors and out. Now, today, late November. I would like to have had more information regarding its care, there is a delivery fee.and they do not scotch guard the fabrics which I understand is their policy. Disconnected and unable to reach same rep. 71. We discovered the Tahoe, which is even better. Thanks for nothing Arhaus. I will definitely be going back. It was a custom piece so it took quite some time to come in (which was expected). The pros: Delightful, handcrafted rugs that can enhance the style of your space. Our salesperson during this timeframe had moved from the Northpark Arhaus to the Fort Worth location. Arhaus is a United States retail chain that designs and sells home furnishings online and through its retail stores and catalogs. I contacted Arhaus service and discovered that the warranty was only thirty days. I agree with all of the 1-star comments. My experience here was terrible. They have been resourceful and creative, and have assisted us in furnishing our living room, family room and master bedroom. We'll be back! 2022-2023 Slumber Search $1,000 Scholarship. I will continue to work with her on future projects. So she's trying to email inventory to get some answers for meand I also just saw a charge on my credit card statement that was not supposed to be there. Made to your specifications and submitted for production at the time of your order. Yes, all pricing is consistent in stores, in the catalog, and online. The people we dealt with at Arhaus were very nice but the product lacks. He allowed us to walk around the store while he put together some quotes for us on several different couches and offered help if we needed it. I asked for my money back. We visited the store several times and everyone was great to interact with and extremely helpful! If you placed your order in a store, contact your Design Consultant. The deliveries went smoothly and my purchases arrived quickly. Alyssa had our sectional completely remade, and has continued to provide outstanding customer service to us checking in on a regular basis to make sure the replacement is well made, without issues, and up to our standards. If it wasn't satisfied, why was I allowed to walk out of the store with furniture, and furniture be delivered. All pieces look sturdy and well constructed. Hudson, OH. I also got covers for when it snows here in Colorado. The sales staff is very helpful and non-judgmental (snobby). We purchased 2 dining table end chairs in Feb 2021. NO. This plan will also cover seam separation. I spend about $5k to purchase the patio furniture last December. Items that are returned or exchanged due to size will be assessed a 10% restocking fee and delivery fees are not refundable. It's simply frustrating dealing with people that work at arhaus. Do I have to make a monthly payment on financing plans? How do I apply for an Arhaus Credit Card? It is a bad product as it provides them way too much room to deny claims. From dining tables, dining chairs, benches and banquettes, bar and counter stools, buffets and hutches, bar tables, bar carts, and bar cabinets, Arhaus carries over 250+ dining furniture pieces that can help enhance the look of your dining and kitchen spaces. Love everything! Ask for Tricia and she can be of great help! For unique dining seating options, Arhaus has upholstered dining chairs/benches/banquettes, wooden and rattan chairs, metal benches and chairs, leather chairs, and more. Also, when we did finally schedule delivery it was on time and they called and texted with a very narrow delivery window so we were not sitting waiting for hours. I came home, took measurements and decided to call the business and place the chandelier on hold for pick up tomorrow. Overall I am I giving this a 4 star because of Tricia. With only a copy of a floor plan in hand, Heather was able to understand our aspirations and provide the perfect design suggestions (for both key furniture items and complimentary accessories) that completed our apartment and immediately made our new home exceptional. I highly recommend this store as they stand behind their products and their employees really care about making the customers happy. Items that are returned or exchanged due to size will be refunded only in the form of a store gift card minus the initial delivery fee and/or restocking fee. Does someone need to be home to accept my delivery? Local and Extended White Glove Deliveries can be scheduled Monday-Saturday excluding company-observed holidays. Kudos to Tracy the designer who helped us. Please contact Arhaus for details. Michael is also a good listener, has an eye for design and is knowledgeable on Arhaus' inventory. The customer service is reprehensible. If you don't expect any customer service go to this store. We will work with you to resolve the issue to your satisfaction. Great furniture and sales people. Many of our pieces are as unique as the artisan that made them.

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