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We will notify you by email if this box office collection is required. Insurance policies do not have to payout because the ticket seller should provide a refund regardless of whether the customer has insurance. Occasionally making progress only to be timed out. You agree to pay all charges incurred by you or any users of your account and Payment Method at the price(s) in effect when such charges are incurred. Think carefully about whether you want your tickets to the postponed event - once you've confirmed you want to roll your tickets over, it's unlikely you'll be able to change your mind afterwards. Here's a summary of what five of the biggest ticketing sites offer: Festicket told us Booking Protect covers consumers if they have Covid-19, if they've had a bereavement due to Covid-19, or if they've been made redundant. We can't reclaim the money and issue the refund to a new card for you. OH MY FUCKING GOD! If you believe you've been a victim of fraud, please contact us here submit a ticket or use the live chat icon on this page to begin a session with us. If a covered medical issue, traffic accident, jury duty, or other covered reason* keeps you from attending your event, you can be reimbursed 100% of the ticket price including taxes, fees and delivery charges up to your plan limit. email from them: "Thank you for contacting AXS. Tickets may not be resold or offered for resale in violation of posted restrictions, or in violation of law or regulation. No forms, no IDs, no complications. In some instances, the sale transaction for the Service may be processed by our Client directly using their own payment processor, and in these cases the charge listed on your statement may list our Clients or the venues name. You should evaluate your risk in determining whether to attend the event. As someone who just found out I can't go to Kcon right after getting tickets, I tried talking to customer service for both Paypal and AXS, and neither would budge. The original invitation must be dated so that we can see when it was received, the date you are instructed to attend and detail the name of the person(s) required to attend. We will require vehicle recovery service confirmation and receipts. Please make sure to review the terms and conditions that you will find on these third-party sites. With Event Ticket Insurance, if you can't attend an event for a number of reasons like covered illness, airline delays, traffic accidents and more you'll get 100% of the ticket price returned to you. If you are purchasing a resale ticket (i.e. And while some sell insurance policies that include additional coronavirus-specific cover, it's inconsistent - and in some cases a waste of money . Any ticket issued via the Service is a revocable license. If for any reason, you wish to cancel your plan during the review period, you will be refunded your premium as long as you haven't filed a claim and your event has not begun. Refunds for Primary Ticket purchases are not available for suspended, postponed or rescheduled events, unless offered by the Client, or ifrequired by law (however, refunds are not typically available for Resale Ticket purchases if events are suspended, postponed or rescheduled, even if offered to the original purchaser). By browsing this website, you consent to the use of cookies. If you are a buyer of tickets on the Service (whether Primary Tickets or Resale Tickets), AXS will issue refunds in accordance with our Client's instructions (or refunds may be issued directly by our Client). Fans may consider purchasing Allianz ticket insurance at the time of purchase. who has the best covid cover for travel insurance? I can't go to a concert anymore, any tips to ensure i get my money back? I was signed in, had my confirmation code and everything, but they didnt send me the ticket. Official Tickets and Your Source for Live Entertainment | AXS.com Shipping information, if any, is provided at checkout. Please complete the online refund application form ensuring that you have uploaded all of the relevant documentation in support of your refund application, before submitting. Prices, cover types & guarantees at the moment of publication are correct but may vary depending on your country. Tickets may not be used for any contests, sweepstakes, or promotional or commercial purposes without the prior written permission of AXS, the Client, or applicable party relative to the event. Klicka hr fr att kontakta oss. Ive also heard similar stories from all of my concert going friends. Information sent to the email address you provide will be deemed to be delivered to you, regardless whether you check your email, provide an incorrect address, or if the message is marked as junk or spam., Assumption of Risk, Waiver & Limitation of Liability. The truth is that paying for insurance to guard against this is a waste of money. If an event is canceled (without being rescheduled), listings for tickets to such event will be terminated. Let us know what you were doing when this page came up, plus your IP and request ID By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Please note that further documentation may be required following our review. Please contact the venue directly for a refund. ), "Thank you for contacting AXS.Unfortunately, we will not be able to issue a refund on your ticket insurance.The insurance company, XCover, are completely separate to AXS, so it's them you'll need to contact with any queries about your policy.". If you decide to purchase tickets, merchandise, parking or other items via the Service, you agree to pay, in addition to the price for the tickets or other items, other fees and charges that we impose or collect on behalf of our Clients, or that our Clients collect, such as convenience fees, handling fees, delivery fees and any other miscellaneous fees. Refund Application Thank you for visiting Ticketplan - our role is to administer the refund applications for certain, specified circumstances on behalf of our ticketing partners in line with the protection terms and conditions, which you agreed to at the point of purchase. Unless otherwise stated as part of the purchase, any primary tickets (i.e. T&Cs may apply.'. For the best experience on AXS.com please consider upgrading to one of the following: If you are still having issues, please contact support at [emailprotected]. With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can't go, and more. Let us know what you were doing when this page came up, plus your IP and request ID Submission of our own medical confirmation form is preferred, please download it here: medical form template. AXS charged me 30% mark-up for the tickets I purchased during pre-sale then dropped the price. Spent most of yesterday trying for the new show tickets. Tickets are still available for many events, and you can continue to AXS to browse, find events, and see your ticket options. If the tickets are limited as described in, If there is an error in the pricing of a ticket offered for sale through our Service, we may cancel any listing, transfer and/or transaction all as more fully described in. This Agreement is incorporated into the Terms of Use and, in addition to the Privacy Policy, the following terms and conditions (this Agreement) apply to all listings and transactions on the Service and sale or use of tickets issued via the Service, whether issued by AXS or Clients. mail AXS is not responsible for the acts or omissions of any venue or Client. If you have not received your tickets five (5) days before the event for which you purchased, please contact us at [emailprotected] or 1-888-929-7849. There are no suggested results at this time. What is AXS Premium? For tickets to events located in the United States, the Service is operated by AXS Group LLC. This seems like obviously a mistake (or price gouging) and then they refused to honor their purchase . We do not have any legal authority to complete a purchase on your behalf, and do not act as your agent. Any sale or offer for sale of your tickets, whether using the Service or another publicly-available marketplace, when the applicable ticket(s) were sold with a resale restriction, may result in any or all of the following: (i) cancellation of the transfer or sale transaction conducted on our Service; (ii) a charge of our sales fee (described below), calculated with respect to the full sales price of such ticket(s) sold or transferred, assessed against the seller/transferor of such ticket(s) (such sales fee will be charged to the Payment Method on file for the seller/transferor, typically within twenty-four (24) hours after we provide notice of the assessment of such charge to such person via email); (iii) revocation of the seller/transferors rights to use the Service and any or all of our other services; and (iv) revocation of such sold or transferred ticket(s) by the Client. Axs Ticket Refund Insurance. Have you tried to make a refund by clicking on the refund option? cristina ferrare illness; esicoo smart plug troubleshooting; sun country boarding zones; zatarain's dirty rice without meat; getting punched in the stomach effects Holder consents to be photographed, filmed, videotaped or otherwise recorded in connection with the event, promotion of the event and/or Venue. Please note that both original issuance tickets and tickets that have been previously issued and are later posted on the Service as a resale ticket may be available for sale on the Service, and different terms may apply to each as detailed below. A per-order delivery fee may also be assessed, depending on the delivery method. The form needs to be signed and stamped by your GP and this may be chargeable to you. Ben Sebborn, CTO at Skiddle told us protection for imposed quarantine was only removed on or after 8th January 2021 because the insurers of the scheme lost their own reinsurance for such cover. If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected]. a Primary Ticket that is then resold) (each a Resale Ticket and collectively, the Resale Tickets), there may be applicable buyer, and/or logistics fees and charges imposed. . COVID 19, TicketPlan Ltd Evolution House, New Garrison Road, Shoeburyness, Essex, SS3 9BF. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If transfer of tickets is permitted, there is no associated fee unless disclosed on the Service at the time of transfer, in which case fees will be charged to the relevant Payment Method on file. Apply for a refund. Please note that separate ticket terms and conditions of the MLS team also apply to tickets to MLS games and events. IT IS NOT AN INSURANCE POLICY. BOOKING REFUND PROTECTION IS AN OPTIONAL SERVICE OFFERED BY THE BOOKING VENDOR AND ADMINISTERED BY TICKETPLAN ON THEIR BEHALF. We all hate lines. Please ensure that you have attached your supporting documentation, booking confirmation and unused tickets (if available). By using a ticket to enter the event listed on the ticket the holder of the ticket agrees to the terms stated in this Agreement on behalf of themselves and any accompanying minor (collectively Holder). It's available for 2 of the 3 formulas of AXA single trip insurance, but also for multi-trip insurance and student insurance. Purchased 2 concert tickets from AXS and made the stupid mistake of purchasing the insurance with it. If you are unable to provide this information, the box office may refuse to provide your tickets to you, and we will not be responsible for your inability to enter the event. Did the same happen to you? Why did the injury/illness prevent this person from attending the Event/Part(s) of the Package? In submitting this form, I declare that the information I am providing is true to the best of my knowledge and that I have attached all required documents for my application to be assessed. Find a to ticket on Gumtree, the #1 site for Stuff for Sale classifieds ads in the UK. Pick your exact seats on interactive maps, get more ticket options with AXS Official Resale, and go in style with AXS Premium or VIP offers. I agree to the use of my data submitted as part of this reimbursement application being used in accordance with the In the event you are hurt or believe there is a security issue, please contact an usher or security personnel immediately. Were very sorry for your loss and understand that this is a difficult time, however, we do require a copy of the death certificate to assess a claim. If you do not receive a confirmation, if you receive an error message, or if you discover an error in the information provided, contact customer service immediately at [emailprotected] to ensure your transaction was completed and that your information is correct. With a simple integration this product has gone from strength to strength enabling AXS . Finally, as a seller of tickets, you agree never to specify or include any of the following in connection with a listing on our Service: Generally, tickets can be transferred via mobile delivery from your AXS account to another person, unless our Client has prohibited transfer or resale and disclosed such prohibition during the checkout process on our Service, prior to completion of purchase. Despite one in four (26%) people assuming they can claim a refund from their insurer if they're advised not to travel due to local lockdown restrictions in their area, only one policy provides this cover. Despite these risks, Holder voluntarily assumes ALL known and potential risk and danger of injury and/or death from any cause, resulting from, in connection with, or incidental to the venue and/or event, including exposure to COVID-19. Terms and conditions of sites linked to by or from the Service may vary by site. Privacy Policy. By using the Service, you agree to the Privacy Policy and Terms of Use. Below are some pointers we hope you'll find useful! Please check the policy documentation that was sent to you for any applicable cover limits, How many people are due to attend the Event, Names of ALL persons that attended/will attend the booked event, How many people are unable to/did not attend the booked event, Names of the people who are unable to/did not attend the booked event. Its for one of the Hyde Park British Summer Time concerts. Congratulations to those who were selected to purchase tickets to Zach Bryan's Burn, Burn, Burn tour! Although our Clients decide the refund policies, and AXS will follow their instructions with regard to refunds, please note the following: In an effort to give all interested customers an opportunity to purchase tickets to an event or other items via the Service, our Clients often set limits on the number of seating and/or parking rights, or tickets one customer or household is allowed to purchase. All information provided through the Service will be managed and processed in accordance with the Privacy Policy. There are several reason for why this could have occurred, including submitting invalid data, clicking too quickly or using too many devices at the same time. Such fees and charges may vary. Please note: If you are applying for a refund for one of the below circumstances, this falls outside of the scope of the TicketPlan Protection, subject to the Terms and Conditions provided at the time of purchase, and a refund cannot be provided: If the circumstance is not listed above, it is likely it will fall outside of the scope of the TicketPlan Protection, however, please detail your circumstances in the box below and we will consider your request further. AXS refusing to refund ticket cancelation insuranc AXS refusing to refund ticket cancelation insurance. We have made changes to our Privacy Policy. can reveal. WE ARE NOT RESPONSIBLE FOR ANY ASPECT OF THIRD-PARTY WEB SITES, INCLUDING PURCHASES MADE ON THOSE SITES. Ticketplan's terms can be found on the Ticketplan website. Aside from TicketPlan and XCover, all other insurance and guarantee providers we looked at do not cover you if you're told to self-isolate by the NHS Test and Trace app. If a buyer, seller or transferee breaches the terms of this Agreement, we may, in our discretion, cancel any listing, transfer and/or pending transaction associated with such buyer, seller or transferee. For any application we need either: the e-ticket(s) or copies of the physical ticket(s) for ticketholders. During the event, strobe or theatrical lighting may be used. I realised I was too late for the standard entry tickets, as they had all sold out. We and designated personnel of the applicable Client are authorized to perform any action on your behalf that you could otherwise perform if instructed by someone in possession of your account authorization information. LIVE MUSIC AND EVENT COMPANY WILL IMPLEMENT NEW POLICY ACROSS ALL OF ITS FESTIVALS, CLUBS, AND THEATRES Los Angeles, CA, August 12, 2021 - AEG Presents, a global leader in concerts and live events, announced today that it will be requiring proof of vaccination for entry into its owned and operated clubs, theatres, and festivals. Privacy Policy. Click here. AXS has cancelled the ATP finals at the O2 in November 2020, because of COVID. In certain circumstances, we have the right to cancel a transaction without notice and return the tickets to our Client or to the person who held the tickets prior to the completion of the transaction. Please read this Agreement carefully, because it is a contract that affects your legal rights. Please consult the seller fee information found within our Service. We asked 2,000 UK consumers what they thought ticket insurance policies would cover them for if there are Covid-related cancellations. In these cases, customer service will attempt to contact you, using the information we have on file. Terms, conditions, and exclusions apply. Most just gave up and bought another pair of tickets since they didnt want to go through the battle of getting their original ticket or a refund. Our Clients may potentially release additional tickets during presale, onsale, or any other time up to the day of the event. You will be advised of any such limits during the purchase process, or by a system limitation on the number of tickets you may purchase during your online session. Hey did you end up filing a claim with Amex? If you are unable to find tickets or parking rights, please check back again. If you do not agree to pay the fees or charges associated with your purchase, you must cancel your transaction prior to completing it. AXS acts as a sales agent of its Clients with respect to ticket sales, and therefore AXS will apply also to our Client with respect to that Clients actions, rights, or obligations with respect to the purchase, sale or use of tickets or attendance at an event, and to the Clients use of the Service to list, sell, issue and deliver tickets. It's all a fan needs, all in one app. ADDITIONAL TERMS. We hope that you have a great time at the show. It's also in their terms and conditions (which you agreed to) that they will hold your money until after the event. Refunds will generally be issued if an event is canceled and not rescheduled, however, this is determined by our Clients, and not by AXS. Det finns flera saker som kan ha franlett att detta hnde, s som att felaktiga data skickats, fr mnga klick eller att flera enheter anvnts p samma gng. You will also be responsible for paying any applicable taxes relating to your purchases. Tickets purchased for an event during multiple online sessions on the Service may be totaled to ensure that any limitations imposed by the Client is not exceeded. If you bought tickets online or over the phone, you won't need to do a thing. Purchased 2 concert tickets from AXS and made the stupid mistake of purchasing the insurance with it. They lure you into buying the insurance but little did I know that a refund will be issued only if you fucking die, your house is INHABITABLE or if something CATASTROPHIC happens on earth. They lure you into buying the insurance but little did I know that a refund will be issued . TicketPlan cannot be held responsible if incorrect banking details are provided. If the event is cancelled, we'll issue you a refund automatically to the original payment card. AXS Help Center Buying Tickets Ticket Insurance Ticket Insurance What is ticket insurance? Please note: The account holder is liable for bank charges levied by the receiving bank. Please note that we can only look to consider refund applications where your private transport has broken down on the way to your booked event. and our UNLESS OTHERWISE EXPRESSLY STATED HEREIN OR IN ACCORDANCE WITH ANY TERMS AND CONDITIONS ISSUED BY A CLIENT, ALL PURCHASES ARE NON-REFUNDABLE AND CANNOT BE CANCELED. If you sell or transfer tickets, you are responsible for ensuring that your transactions do not violate any applicable law, or any rules or restrictions placed on the ticket and disclosed to you at the time of purchase. To access our helpline services, current customers must provide specific personally identifiable information that matches the current information in the account. Our helpline number is 1-888-929-7849. All attendees must conduct themselves properly at an event. If refunds for your event and transaction are approved by the applicable event / venue, you will be notified by email*, which will include instructions on how to request a refund; and/or you can click the link in your AXS Account to "submit a refund request" which will display for qualifying events / transactions listed in your AXS Account. Tickets for events may be sold through distribution points other than the Service, such as the venue or event organizer itself, which may have access to different tickets than are available on the Service. Create an account to follow your favorite communities and start taking part in conversations. We looked at five ticket insurance and guarantee providers offered at the point of sale by some of the biggest ticketing sites. Events may be postponed or canceled for a variety of reasons. Cover applies if an immediate family member or a member of the booking party tests positive. Please visit our help page or contact customer support for assistance. Ticket purchases must be paid in full at the time of purchase, unless a payment plan is offered and entered into at the time of purchase (for example, if a payment plan is offered for season tickets). Klicka hr fr att kontakta oss. Our sales fee will be assessed against you as the seller of any ticket(s) that are sold or offered for sale, as well as any taxes that may apply, both of which will be deducted from the transaction amount due to you. There may be additional terms applicable to the sale and use of tickets listed on the Service, which will be disclosed to you during the purchase process. If you attend an event, you, as Holder grant permission to the applicable Client, its related entities, the event, venue and the performing artist, team or other event producer and AXS to use your name, image, likeness, sounds in any audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium now known or hereafter developed, without further authorization from, notice or compensation to, you or anyone acting on your behalf, including for promotional or other purposes. . By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. AXS USA Reviews | Read Customer Service Reviews of www.axs.com Events & Entertainment Events & Venues Event Ticket Seller AXS USA AXS USA Reviews 5,813 Great 4.2 VERIFIED COMPANY www.axs.com Visit this website Write a review 28% Most relevant RS Roxanne Schellman 3 reviews US A day ago Kyturra and the chat function were superb! Holder covenants not to sue any of Releasees for use of Personage as provided herein. Click Close and Add Documents to go back and add them now. SAFETY AND SECURITY. She also helped out with another refund I needed and was so quick. Click here. Holder acknowledges they have no privacy expectation in connection with attendance at the Event. Also, if you find out you cannot attend, there are ways to resell your tickets online up to 3 business days prior to the event taking place, either through LiveNation or VividSeats. PROPER CONDUCT. I bought these from AXS and paid 214 (bit of a rip off site . Four in 10 (41%) consumers believe they will be covered if a national lockdown means the event cannot go ahead as planned, while a third (35%) assume they will be covered if the event cannot go ahead due to it taking place in a local lockdown area. The venue shall have the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct Client or the venue deems disorderly or improper, who uses inappropriate, vulgar or abusive language, who fails to provide proper identification, or who fails to comply with any other rules adopted by the Client or venue. This means that you agree that we will have authority to conclude a sale of your tickets to a buyer on your behalf once you have told us to list the corresponding tickets for resale. AXS is not responsible for failure of delivery or any losses incurred as a result of a purchasers failure to provide an accurate address. I consent to TicketPlan using health data that I submit with this refund application for the purpose of administering my application, which may include sharing health data with insurers. All applicable fees and charges will be disclosed prior to completion of your purchase. The site owner may have set restrictions that prevent you from accessing the site. Individuals in possession of a recording device are subject to confiscation and/or ejection. Sign in before you go through the purchasing process, write down or screenshot your confirmation code, double check that you have the right email, and be sure that you have on record proof that you purchased the ticket. For tickets to events located in Canada, the Service is provided by AXS Group Canada. If you hold tickets to an event that is postponed or canceled, we encourage you to check on the Service website for updated event information, or to directly contact the venue or event organizer to obtain information about postponed dates of the event and whether there is an applicable refund. In addition to the limitations set forth in the Terms of Use, which include a mandatory arbitration provision and a class action waiver provision, the following limitations of liability apply to any purchase or sale you make through the Service and any use of a ticket issued by the Service. Refunds are not offered if you are unable to access an online event due to lack of bandwidth, incompatible equipment or software, or any other reason. After a year of cancellations, it's hardly surprising that almost three in ten of us are more likely to buy ticket insurance for events than before the pandemic. If we deem, in our sole discretion, that a listing, transfer and/or transaction violates the law, this Agreement or the terms and conditions or other rules of our Client, we may cancel such listing, transfer and/or transaction. If you have any questions, please contact the Box Office at 817-272-9595 or boxoffice@uta.edu. Privacy Policy You agree that we may perform these actions, including, but not limited to, addition or correction of account profile information, addition of additional forms of electronic identification to your account, transferring tickets to others, listing tickets for sale, and/or purchasing tickets. AXS Tickets Reviews Published by AXS on 2023-02-21 Tap for tickets to see the artists and teams you love. AXS or our Client, as applicable, reserves the right to retain various fees and charges paid by buyers or sellers on our Service, even if an event is canceled and not rescheduled. Occasionally, we receive incorrect billing or Payment Method information for an order that can delay processing and delivery. You are prohibited from selling or offering for sale your tickets where such prohibition was disclosed prior to completion of your purchase. Links to event and venue terms and conditions that are specific to such events or at such venues may be included within your purchase confirmation, ticket delivery or event reminder emails, or made available on each event and venues branded area on our Service, or made available on the applicable Clients website. With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can't go, and more. Your tickets will be delivered to you as indicated at the time of purchase, most frequently via mobile delivery to your AXS account. Booking Protect, a refund guarantee used by Festicket, says you'd need a positive test to get a refund in this situation. follow our steps to get a refund from a ticket seller. For people finding this on google right now: eventticketprotection.com/allianzticket/home?action=manage, Insurance was $8 per ticket. Additionally, for events where the refunds are not offered, you may consider other options made available like selling or transferring your tickets before the event takes place. It's all a fan needs, all in one app. Invoiced venues for money due to AXS and oversaw procedure of issuing customer refunds. Online applications are received immediately and are our preferred method of submission. You agree not to hold us liable for your failure to comply with any law or our failure to notify you of, or properly apply, any law.

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