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I look forward to receiving more information from you. Give your team a place to focus, thrive, and grow, while we take care of all the details. Due to covid, my business is shifting almost solely to an online service and I no longer need the office. This will take you to the "End Your Amazon Prime Membership" page. It was an outstanding experience at the gym. Membership Usage: Usage is measured in whole days and unused days cannot be carried over to the following month. Gain trust and grow your business with customer reviews. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. How To Write a Cancellation Letter for Membership? Kind regards, Not most people, I bet. Could you please email me at lorraine.brule@regus.com with your company name and account reference (as displayed on your invoice)? Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. It took Regus about 3 weeks (12/19/21) to respond to my initial inquiry about this, and the response provided no clarity. We would like to confirm that your concern is since been resolved as per the details shared with you. Stay away!! It was a nice experience with the club. {Contact Details}. Now, I am writing less than five weeks after signing the agreement and would consider myself a committed enemy of this company. You may have asked for your agreement to end sooner than the agreed term, which in such case, we cannot do (an agreement is a business commitment which cannot be broken). I paid for the service up until that point. And answer could take 2-3 weeks! the agent helping me sent an email saying i need to come up with a good reason for them to cancel it. Furthermore, it's our goal to make this an efficient yet very simple process. Hannah in California Please go to www.regus.com/feedback and click the I want to report a problem button. Our account helpdesk also assisted with a late fee; both of these actions show that we do provide good customer service and are here to assist. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. If youd value having further assistance, please send your contact details to me at sandra.melody@regus.com. myRegus asks for Credit Card as well as DragonPass in Payment Details. Access thousands of business lounges across the world simply turn up and get to work. Work from any of our business lounges, reserve a dedicated desk, or hot desk in our sociable, shared open-plan office spaces, or take a private office of your own. Let me assure you that we most certainly do not hate our customers. I have been transferred to a new location. We have tried to explain how our agreements work. Pricing and eligibility depends on the lounge operator. You fuzzed-out the membership number, but not the QR code (Which can be read to get the complete number). If theres a service you dont wish to receive, you can opt out through your online account (www.myregus.com). If You have subscribed to a Membership Agreement, You will have access to all participating centers worldwide during standard business working hours and subject to availability. Regus flagged this review for containing harmful or illegal content.Read more. I was using the regus for couple years. If so I might cancel my Regus ASAP as to not forget. DO NOT TRUST THESE FRAUDSTERS He stumbled across the world of points and premium travel in 2015 and hasnt looked back since. When you take the position that you are legally entitled to terminate your Regus contract--which, for example, is what you do when you hire Veeto to handle your Regus case--there's no need to hang on to your Regus office for any longer than it is useful to you. Unfortunately, it becomes evident to any Regus customer, particularly any short-duration customer with an eye on cost, that the company exists to extort its customers. However, it is not right for you to post a review anonymously with inappropriate words on this platform without giving us a chance to help you. If processed correctly online, we would not be able to ignore your requests. Share your photos and videos with others to prove the truth of your words. What steps can we take to get out of this contract and prevent them from suing us for the rental? You should request your retainer refund online and it will be refunded within 30 days after your agreement end date. This is also very unfair as we are paying for an office that we are not using because of the heating. Without further options, I contacted my credit card company and they put a stop on the payment. On processing the end of the agreement in 55 E. Monroe, it triggered an automatic email but the team is currently setting you up in a new centre and our local team-lead will be in touch with you shortly. 0 It was an outstanding experience at the gym.Looking forward to getting your confirmation receipt. Stay far away from Regus folks. This comment was posted by a verified customer. I only need to book workspace occasionally - why should I register? i made an account a day ago and i tried contacting them to cancel my account. Access thousands of coworking spaces by the day or for 5, 10, or unlimited days a month. That exception is made on the understanding that an additional service retainer is payable. Preferential: US$219/year, includes 8 visits, then US$31pp thereafter. They are scammers, and incredibly dishonest. All of our services and costs are detailed in the agreement you signed. Regus is extremely recommended if you want to lose your hard earned money. Lorraine Brule Im sorry if you felt the need to escalate this. Pay by the day at discounted rates or choose five, ten, or unlimited days' access a month. It says on their website no hidden fees and that was not the case when i opened an account with them they are hiding the activation fees deeply in their website till this second i can't find it and they requested that from me and kept adding late fees till it got to 235 and then they want to report it to the credit bureau i did send screenshots and videos of it is not visible to anyone opening a new account and they said sorry we can't do anything regarding that Point Hacks is published by Point Hacks Australia Pty Ltd (ACN 622 987 160), a corporate authorised credit representative (Number: 504786) of MSC Advisory Pty Ltd ACN 607 459 441 (Australian Credit License: 480649), Search for participating airport lounges and eateries here . For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. Nice offices and friendly people. Is that price point per person? For example, if someone rents $500 a month, that`s $1,500 more, or 25% more when the person was probably budgeting for office space. This has resulted in our staff not coming into work because of unfavourable working conditions. Membership: 2.3.1. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Thanks again for everything I will be happy to recommend your services! They reference their terms and conditions and just continue to charge me month after month. After several attempts back and forth- the contract doesn't stand and they are going to deduct a higher amount. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. From,Davis Patrick546 Sociosqu Rd.Bethlehem Utah 4533(939) 343-4534, To,Joan Romero45345 Lacinia AvenueIdaho Falls Ohio 19253. Note- they are similar to Spirit Airlines. If you want to continue visiting Plaza Premium lounges in Australia and across the world, then DragonPass could be an option to consider. So many people saying the same thing. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. All agreements end on the last day of a calendar month. I was using virtual office space. Its nonsense in most cases and one should be able to continue with an office space. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. We use dedicated people and clever technology to safeguard our platform. However, we will ask you to go through some security steps as part of our fraud-prevention policy. They will email you a confirmation of termination and then charge you again. If you're after a traditional lounge membership post-COVID, then DragonPass has three options: Classic: US$99/year, includes 1 visit, then US$31pp (A$42) thereafter. Hi Jody, they charged me twice and theyre being difficult.. please help. If you need further help, pleasespeak with our team member who is already in touch with you. Its an automated process. Man, that would be dirty. avoid all companies by IWG, Hi Mark, Im sorry if your renewal came as a surprise to you. It goes against our guidelines to offer incentives for reviews. And that`s why I decided to write this post because. They shut down my location with 2-day notice and then cancelled my agreement retroactively. Again, I was given no information about the impossibility of terminating this agreement until the end of 2022. I have no complaints regarding your club and the facilities. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? Membership: 2.3.1. At this point, we told Regus that we wanted to terminate our lease for the office because we could not use it for the purposes we had specified and was therefore unnecessary for us. We have since cancelled that card and the bank has told us that it will stop all attempts on its part if it tries to take more. However, DragonPass permits you to cancel and refund an unused single-entry lounge pass if youre not able to access the lounge due to travel restrictions or other reasons. This will returned to you after seven days unless you visit a lounge and we are unable to charge your registered payment card, e.g. We have sadly been with Regus since 2013. No refund/credit if less than 5 days. Regus' Cancellation Policy is not consumer friendly and is made so most of the contract auto-renewl for another 1 year term. Be part of a vibrant coworking community with dedicated desk or hot desking options. In a minute, I`ll illustrate this by showing you what specific actions Hannah took and what result she got (spoiler: she won!). These emails were sent to the email address you registered with us on the same day you signed the agreement. My membership number is XXX-0000-11111-0000. If you don't request the refund, they keep it. You don't need enemies if you have Regus, they will threaten you "suspend services at the drop of a hat. Take money off your card with no reason, sends money back to wrong banks and tell you to deal with it, put 100 parking tickets on your card with no authority to do so, Honestly avoid these crooks like the plague. I have included section 2.4 here because what seems to me to be an absurd possibility for Hannah given the blow 3 described above. We apologise for any inconvenience youve experienced following the closure of the Regus centre in Chicago. Thank you again for taking the time to provide feedback. Where appropriate, well also take steps to prevent the situation from happening again. Hi Andrew, Im sorry you felt the need to escalate this. I have never experienced such horrible customer service! Thank you, You can start your agreement on any day of the month. This letter should be written in a professional, polite, and diplomatic tone with no visible hints of frustration or anger. Customer service is simply poor. 180 0 obj <> endobj Your email address will not be published. Its a very common part of a business when providing goods or services to customers and then not receiving payment. If youre after a traditional lounge membership post-COVID, then DragonPass has three options: If you only visit about four participating lounges a year, Classic might be your choice. They don't have as many virtual office spaces, but do have as many or probably more mail handling centers. The global pandemic has hit lots of businesses in different ways. If it has been longer than 30 days, please get in touch so we can investigate further. Coffee/Tea - $35 per month Expensive, have no integrity, and they use contracts to legally scam you by adding all kinds of unreasonable price and demands hid behind small print. Find workspace. Orangetheory has a 30-day membership cancellation policy. Please note that the Member Services department is open Monday through Friday from 9 am - 6pm, EST. A centre closure can be a frustrating experience for customers and its something we try to avoid wherever possible. Michelle Spire Termination or breach of the contract prior to the