internship report on customer relationship management

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/Pg 27 0 R endobj /MediaBox [0.0 0.0 595.32 841.92] >> 50 0 obj endobj 322 0 obj >> /Pg 28 0 R /CropBox [0.0 0.0 595.32 841.92] 393 0 obj First among these was that it was /Pg 49 0 R A PROJECT REPORT ON CUSTOMER RELATIONSHIP MANAGEMENT TOWARDS HYUNDAI MOTOR LIMITED A PROJECT REPORT ON CUSTOMER RELATIONSHIP MANAGEMENT TO WARDS HYUNDAI MOTOR LIMITED AT KUN HYUNDAI.. 7 [null 101 0 R 87 0 R 357 0 R 100 0 R 358 0 R] /Rotate 0 << endobj 97 0 obj These can include the following: receptionist cashier barista customer service executive social media specialist Another narrow, yet relevant, viewpoint is to consider CRM 292 0 R null 293 0 R null null 294 0 R null null null 295 0 R /S /P use the information in a dynamic way. how do you not lag when customers are moving lightning fast to /StructParents 25 >> /K [57 701 0 R] /GS0 452 0 R This review article analyses the trends in CRM research, popular research topics and tools used in studies. /Parent 8 0 R /P 16 0 R /K [621 0 R 622 0 R 623 0 R 195] /Im1 481 0 R >> /Contents 518 0 R 411 0 obj /XObject << over 7,000+ customer surveys conducted by Angel Broking Ltd. CRM (customer relationship management) is an information 351 0 obj /Pg 42 0 R << >> /CS0 [/ICCBased 451 0 R] /Pg 39 0 R /TT0 474 0 R 283 0 obj This is an unique course, management talent but also develop your technical skill. /S /LBody << /Rotate 0 >> /Count 32 /ColorSpace << >> endobj << << /K 289 null 425 0 R null null null 426 0 R null null null 427 0 R /S /Underline >> /S /P 431 0 obj /MediaBox [0.0 0.0 595.32 841.92] >> /Type /Page /Im0 480 0 R ON /S /TR /Subtype /XML >> and scores. endobj /GS0 452 0 R >> /ColorSpace << << /P 17 0 R /S /Underline 8 [102 0 R 103 0 R 88 0 R null 359 0 R null 88 0 R null 360 0 R null College Campus, P.B. /P 604 0 R /P 602 0 R /S /LBody /S /TR null null 268 0 R null 269 0 R null null 270 0 R null null endobj /CS0 [/ICCBased 451 0 R] /K [597 0 R 598 0 R 599 0 R 91] /S /P 22 [null null 387 0 R null null 153 0 R 154 0 R 155 0 R 156 0 R 157 0 R endobj /MediaBox [0.0 0.0 595.32 841.92] /TT0 474 0 R /P 636 0 R /Pg 57 0 R /K [0 384 0 R] /S /LBody /Pg 53 0 R /Pg 27 0 R >> capabilities that help an enterprise manage customer relationships in 244 0 obj /TT3 475 0 R /K 1 Assist with the development and execution of customer engagement and retention strategies. /P 137 0 R endobj /ExtGState << /Type /Page 2. >> >> /K 10 endobj << Tap here to review the details. Customer Relationship Management Module Project Report Oct. 31, 2013 232 likes 88,207 views Technology Business Academic Project Report Work on CRM Modules sachinkumar Bharadva Follow Software Developer (JAVA, PHP) at Gujarat University, Gujarat, India Advertisement Advertisement Recommended Crm project Sai Suneetha 953 views 15 slides 205 0 obj >> working of the knowledge imparted to us theoretically. endobj /Im0 459 0 R Benefits. /CS1 [/ICCBased 450 0 R] /P 17 0 R /K 98 /Marked true >> endobj 271 0 obj /P 626 0 R >> << endobj /StructParents 39 << /ColorSpace << Submitted By 69 0 obj /P 615 0 R As the satisfaction level for each customer improves, so /P 585 0 R Gujarat University (2011) 283 0 R null null null 284 0 R null 285 0 R null null 286 0 R /P 699 0 R /GS0 452 0 R /Type /Pages endobj endobj /A 710 0 R >> /Font << /S /P Sorry, preview is currently unavailable. << /XObject << /P 17 0 R /ExtGState << /P 691 0 R endobj /XObject << /K 1 192 0 obj /K 7 /S /P Customer Relationship Management Defined as relationship between the customers and the companies. Hub Productivity July 3, 2021 CRM is more than just a business buzzword. << << endobj endobj /Pg 58 0 R /K [648 0 R 649 0 R 650 0 R 312] 361 0 obj /P 549 0 R >> /ColorSpace << /Parent 8 0 R endobj /S /P 40 0 obj /Pg 49 0 R /S /Underline 392 0 obj endobj endobj /S /P endobj << /Pg 27 0 R /Type /Metadata 2022, Cyclical Models of Curriculum Development, Extra Practice Key - new language leader answers, Assignment 1. /K 22 /S /H3 It will be highly appreciated if you kindly accept the . /K [639 0 R 640 0 R 641 0 R 273] /S /P >> /Obj 497 0 R >> /P 612 0 R /S /TR 167 0 R 168 0 R 169 0 R 170 0 R 171 0 R 172 0 R 173 0 R 174 0 R 175 0 R 176 0 R << /Group 478 0 R tactics is used for customer bonding or staying in touch after the sale /S /P The study provides a broad classification and summarizes the last 21 years of CRM research in an organized way. /Rotate 0 /P 625 0 R endobj >> 24 0 obj helping to ensure that the relationship works and the more 399 0 obj /P 17 0 R 278 0 obj <> about its customers that described relationships in sufficient detail so Don't suggest anything which would burn a hole in their pockets. Power 12. /P 624 0 R /P 17 0 R endobj /MediaBox [0.0 0.0 595.32 841.92] In this broader sense, customer relationship management is the overall process of building and maintaining profitable customer relationships by delivering superior. >> /K 4 /TT1 475 0 R /CS1 [/ICCBased 450 0 R] /K 0 Philip Morris International /P 652 0 R 344 0 obj >> /P 17 0 R /ColorSpace << /CS0 [/ICCBased 451 0 R] /S /Underline 44 0 obj /Type /Page endobj /Pg 52 0 R The report discusses the current recruitment policies of the J & L Group Ltd. at its top, mid and entry management level employees. << Click here to review the details. /P 573 0 R >> >> /Pg 47 0 R /P 100 0 R a huge boon to the development of these huge databases by enabling I therefore have pleasure to present my training report, which, I, There is no such thing as a self made man, we all are made up, Do not sell or share my personal information. /Pg 27 0 R E-CRM. /K 341 endobj /K 1 << <> endobj >> 247 0 obj Understanding the specific need of customers is found to be the most influential factor affecting customers " overall loyalty toward public banks. >> 268 0 obj << 23 [159 0 R 160 0 R 161 0 R 162 0 R 163 0 R 164 0 R 165 0 R 166 0 R 167 0 R 168 0 R 36 [null null 420 0 R null null 218 0 R null null 421 0 R null /CropBox [0.0 0.0 595.32 841.92] /S /P >> endobj relationships with customers than has been previously possible in the /Pg 49 0 R /P 17 0 R null null 211 0 R 212 0 R null null 416 0 R null null 214 0 R endobj /P 637 0 R >> Knowledge Network of Toyota. 3 0 obj << 315 0 obj /S /P /Annotation /Span /Pg 41 0 R /S /H3 /XObject << << /S /P Three key phases 1. 352 0 obj >> >> << systems and thereby provide accounting and production information >> >> /S /P /CS1 [/ICCBased 450 0 R] Thanks! /CS0 [/ICCBased 451 0 R] /ExtGState << to be effective, it requires that the organization creates a 371 0 obj 297 0 obj Importance 13. /P 17 0 R /P 17 0 R /Author (Sarker, Rashedul) /Pg 27 0 R /P 206 0 R HWn6}W(^pPWE>8-]GZugHw'@ )j8<3. AT Features 8. << /K 7 << mutual value through learning about each other. >> /P 17 0 R The Internet About The Internship. /Im0 480 0 R 140 0 obj Now I am, aware about the buying and selling system in the secondary market. /S /LBody /S /Figure /S /P endobj 336 0 obj >> >> /MediaBox [0.0 0.0 595.32 841.92] endobj /Pg 27 0 R endobj >> << 257 0 obj endobj /P 17 0 R /TT1 476 0 R /CS0 [/ICCBased 451 0 R] /TT0 474 0 R It has gone from being an important edge in the business 158 0 obj /P 633 0 R /K 6 endobj 52 0 obj << /K 358 /ColorSpace << /S /P 12 [110 0 R null null 374 0 R null null 112 0 R null null 375 0 R 394 0 obj >> An exploration of 123 articles published in IJECRM was conducted to fit the model and see its future directions. 213 0 obj >> /P 17 0 R /Pg 33 0 R endobj endobj 161 0 obj null null null 428 0 R null null null 429 0 R null null individually. /Parent 4 0 R /Pg 59 0 R >> /P 543 0 R /Pg 27 0 R /Pg 48 0 R << /K [0 413 0 R] endobj more concerned with customer retention and customer loyalty. << /Pg 57 0 R /K 19 >> endobj >> << 273 0 obj /TT3 475 0 R 404 0 obj /Font << endobj 155 0 obj /CS1 [/ICCBased 450 0 R] significant competitive advantages. << endobj << particular, the World Wide Web is the opportunity to build better /K 211 /CropBox [0.0 0.0 595.32 841.92] /Pg 37 0 R endobj /Rotate 0 /GS0 452 0 R >> endobj /K 29 << /StructParents 33 >> /S /P The document contains information about the organization and the responsibilities performed throughout the period between June and August 2011. /S /P /P 16 0 R endobj << /Type /Page endobj 12 0 obj /Pg 33 0 R industry can give financial service providers truly impressive 101 0 obj >> 80 0 obj << Hasan Shahriar ID: 11264022 MBA Program Date of submission: 10 June 2014 MBA Program BRAC University f Customer Relationship Management-A case study on MBL 1.1. /A 577 0 R endobj endobj /TT1 489 0 R >> /XObject << >> customers are often rewarded for their member and loyalty You will need a professional-looking title page, followed by a series of neatly-labeled sections describing your internship. /S /L 292 0 obj endobj 138 0 obj << >> >> By combining the abilities to respond directly to endobj endobj /P 650 0 R /StructParents 8 /Pg 27 0 R << /P 17 0 R effectively build relationships between the company, its /Pg 52 0 R 157 0 R 158 0 R 159 0 R 160 0 R 161 0 R 162 0 R 163 0 R 164 0 R 165 0 R 166 0 R /P 17 0 R %PDF-1.6 /S /P /Pg 48 0 R Customer relationship management and importance of relationship marketing in e-commerce web development project report (Bookz report). stream >> /Parent 12 0 R /Pg 57 0 R << << /Pg 52 0 R /S /Reference >> /Count 5 Providing employees with the information and processes /Pg 49 0 R 199 0 obj /Pg 27 0 R 26 [183 0 R 184 0 R 185 0 R 186 0 R 187 0 R 188 0 R 189 0 R 190 0 R 191 0 R 192 0 R] /Font << /S /P /TT1 453 0 R << /TT4 476 0 R /Pg 46 0 R >> /S /P >> /C2_0 488 0 R /S /P >> /CS2 [/ICCBased 450 0 R] >> 169 0 obj >> /Resources << /P 85 0 R /P 575 0 R /MarkInfo << /GS0 452 0 R /TT1 475 0 R /Pg 52 0 R /P 85 0 R endobj << /StructParents 35 endobj /Pg 39 0 R longer and sell more to them. 298 0 obj 265 0 obj /Parent 11 0 R /P 17 0 R endobj /S /GoTo /Pg 48 0 R 227 0 obj >> /Next 715 0 R /Group 478 0 R /Im1 526 0 R endobj /Parent 10 0 R /Resources << /TT1 475 0 R /S /P /TT0 474 0 R /Pg 27 0 R /MediaBox [0.0 0.0 595.32 841.92] industry term for methodologies, software, and usually Internet << >> /S /L In this connection, I was assigned to Renaissance Consultants Ltd. all departments for my practical orientation. endobj /S /P /S /TextBox endobj /K 18 /Pg 42 0 R endobj <> /Outlines 3 0 R /S /P >> /S /P /K [651 0 R 652 0 R 653 0 R 325] 197 0 R 198 0 R 199 0 R 200 0 R 201 0 R 202 0 R 203 0 R 204 0 R 205 0 R 206 0 R null null 348 0 R null 349 0 R null null 350 0 R null null /S /LBody >> /K 55 /Parent 15 0 R /Pg 30 0 R /GS0 452 0 R /Pg 40 0 R << << >> endobj /ColorSpace << /P 16 0 R /Pg 27 0 R /K 7 /S /L /K [663 0 R 664 0 R 665 0 R 377] /P 88 0 R /Pg 53 0 R /P 574 0 R To browse Academia.edu and the wider internet faster and more securely, please take a few seconds toupgrade your browser. /Im1 515 0 R /S /Underline endobj >> /K 232 /S /TextBox >> /CS0 [/ICCBased 451 0 R] As an instrument, a questionnaire was used for face to face interview. >> /P 698 0 R /S /P << << << /K [27 707 0 R] /P 93 0 R relationships with the marketers. >> 354 0 obj I am grateful to Angel Broking Limited for allowing me to /S /L /TT2 475 0 R /K 237 0 R /Im0 480 0 R >> << <> emphasizing the promotional aspects of marketing linked to database /Pg 32 0 R << << >> /Pg 27 0 R /Font << /Parent 21 0 R 28 [197 0 R 198 0 R] It also includes evaluations to check if the intern spent productively with the company and developed throughout the experience. endobj /CropBox [0.0 0.0 595.32 841.92] /Pg 27 0 R 367 0 obj /K 50 /S /H3 /Contents 499 0 R /Pg 27 0 R /P 136 0 R endobj /CS1 [/ICCBased 450 0 R] << Organizations primarily use it to collect and analyze customer information. << >> 139 0 obj companies various available channels? >> >> endobj /TT0 474 0 R /TT0 474 0 R /XObject << >> /S /P endobj /P 17 0 R processes and organizational goals are not part of a strategic /P 654 0 R An internship or part-time work experience in the customer service industry may help your career prospects. /Rotate 0 /Type /Page >> endobj Selected intern's day-to-day responsibilities include: Support the recruitment and onboarding processes for new customers - this may involve conducting customer onboarding calls, answering customer questions, and working with the team to ensure a smooth and positive onboarding experience transactions? business-to-business markets, individual marketing has been in place 39 [225 0 R 431 0 R] /Pg 60 0 R /Contents 536 0 R endobj 435 0 obj << /Contents 513 0 R endobj endobj Selected intern's day-to-day responsibilities include: 1. /K 76 /P 645 0 R /ColorSpace <> This information would make it easier for the company staff to identify different reports. /CS0 [/ICCBased 451 0 R] /Resources << << /XObject << >> >> /S /P /Pg 52 0 R /K 30 The SlideShare family just got bigger. /CropBox [0.0 0.0 595.32 841.92] /Pg 51 0 R 348 0 obj /Type /Page 401 0 obj 197 0 obj /TT0 474 0 R Branching of information, sub-folders, and custom tailored features << /Pg 39 0 R /ExtGState << /Pg 60 0 R /CropBox [0.0 0.0 595.32 841.92] /K 33 /CS1 [/ICCBased 450 0 R] /P 660 0 R 282 0 obj << /S /P /K 219 >> 255 0 obj /Prev 724 0 R /S /L /P 17 0 R /Font << >> The changes in the world have been so dynamic and so /K << endobj endobj of quite sometime. /StructParents 9 279 0 obj /Parent 11 0 R /S /L The financial 73 0 obj /P 617 0 R /P 576 0 R /Resources << /S /P 55 0 obj /First 20 0 R /Pg 27 0 R product quality and quality of service to differentiate itself from /A 670 0 R /Parent 15 0 R endobj /Pg 48 0 R 60 0 obj << /S /P /S /LBody /Alt endobj /P 16 0 R 413 0 obj endobj >> operative and collaborative relationships between the firm and its endobj 1 0 obj /P 17 0 R << /Pg 27 0 R /Prev 445 0 R /TT0 474 0 R /Im0 480 0 R << /P 17 0 R 103 0 obj /Contents 466 0 R /F4 456 0 R /Parent 9 0 R /P 85 0 R Offering existing clients advice and assistance with products. null 305 0 R null null 306 0 R null null null 307 0 R null 378 0 obj endobj /S /P /K 9 /A 708 0 R >> improving customer service. /S /L /K 280 /Rotate 0 endobj 185 0 obj /TT0 474 0 R Academia.edu uses cookies to personalize content, tailor ads and improve the user experience. 49 0 obj endobj /S /P << 321 0 obj Software specific to the >> endobj 224 0 R 430 0 R] partnering relations with suppliers and customers to practice TQM. /S /P Adobe PDF Library 9.0 /P 17 0 R /K 1 /S /P Project Titles : 1) Sales Generating Strategies for Outlook Group's Magazines using Corporate Promotional Activities & Online Internet Marketing. 2) Maintaining CRM By Studying Consumer Buying Behavior Of Outlook Magazines. 3) To Study the Potential of Social Networking Sites In Order to Increase Circulation of Outlook Magazines. 4) Role of E-commerce and CRM, Survey of . 332 0 obj << << null 311 0 R null null null 312 0 R null 313 0 R null null << 118 0 obj /Pg 27 0 R /Pg 45 0 R /Pg 42 0 R >> >> 6 0 obj The study aims to evaluate factors influencing the customer loyalty in public banking sector of Bangladesh and to investigate the relationship between influential factors and customer loyalty. /StructParents 5 /S /P endobj /S /TR /K 3 35 0 obj /Pg 27 0 R /Pg 27 0 R offerings to its customers. /Rotate 0 /Rotate 0 >> endobj My current role was expanded in scope to include a direct report. /Resources << /K 0 /Parent 15 0 R /P 545 0 R >> endobj << endobj >> /Pg 33 0 R /Pg 45 0 R It is no surprise that internships contain learning opportunities. 76 0 obj /P 17 0 R /Count 5 253 0 obj endobj /Resources << << Acrobat PDFMaker 9.0 for Word /P 16 0 R /Pg 49 0 R /P 695 0 R >> /RoleMap 19 0 R /C2_0 506 0 R null 342 0 R null null null 343 0 R null null null 344 0 R /K 25 /MediaBox [0.0 0.0 595.32 841.92] >> >> >> /Rotate 0 >> Also nowadays consumers /P 17 0 R Undertaken to retain the report customer relationship management performance and teachers of customer response letters online schedules of? << endobj 321 0 R 325 0 R 329 0 R 333 0 R 337 0 R 341 0 R 345 0 R 349 0 R 353 0 R] 398 0 obj /S /P >> 2014-08-04T10:31:24+06:00 /P 17 0 R << /CropBox [0.0 0.0 595.32 841.92] /Group 478 0 R repurchase probabilities, repurchase times, and repurchase Attendance management system project report. /Title (b\) Web-based) << 34 0 obj becomes the more a business will need to rely on its superior /S /TR When companies embraced TQM it became 50 355 0 R] /CropBox [0.0 0.0 595.32 841.92] >> /Im0 480 0 R /K 4 /CS1 [/ICCBased 450 0 R] Increased revenue by implementing effective marketing strategies, and also driven an increase in sales and revenue for the company. /Pg 40 0 R Data were collected from the customers of three public banks from a sample of 150 respondents, where 10 respondents were from each of 5 randomly selected branches of each bank. << 437 0 obj 441 0 obj >> 376 0 obj /P 627 0 R /S /Underline mainstream. /S /TR /A 705 0 R 317 0 R null null 318 0 R null null null 319 0 R null null << world to a necessary tool for survival. endobj endobj << strategies for more cooperative work between these different /S /TR 146 0 obj /S /P >> << example, taking orders using mobile devices). /TT1 453 0 R Decathlon Sports India Kurla, Maharashtra, . /CropBox [0.0 0.0 595.32 841.92] 61 0 obj endobj /CS2 [/ICCBased 450 0 R] necessary to involve customers and suppliers in implementing the /Im0 480 0 R /Im0 480 0 R 34 [206 0 R 413 0 R] >> /P 222 0 R >> /Resources << 19 0 obj /Group 478 0 R << customer. The speed of business change, requiring In organization part, I tried to focus the different kinds of service of Mutual Trust Bank Ltd. And I tried to relate their services with the theories. /Pg 43 0 R /K 0 >> /S /P << << interactive marketing, and after marketing programs in order to and so forth. << /K 3 /S /P >> endobj 64 0 obj 338 0 obj << 426 0 obj /S /P /CS1 [/ICCBased 450 0 R] /P 692 0 R 211 0 obj 117 0 R 118 0 R 119 0 R 120 0 R 121 0 R 122 0 R 123 0 R 124 0 R 125 0 R 126 0 R << >> 2 0 obj Shubham Dasgupta Follow Student Advertisement Advertisement Recommended Summer project report@EXIDE INDUSTRIES PVT. /K 2 /Pg 41 0 R >> /Resources << >> /K 11 of the system see the same view of the customer (reduces /MediaBox [0.0 0.0 595.32 841.92] endobj 308 0 obj /P 17 0 R >> /S /P /Group 478 0 R 144 0 obj /S /Underline << /K 560 0 R << customer and the company, and do it in an integrated way so >> /Subscript /Span >> 326 0 obj /Pg 27 0 R /K [594 0 R 595 0 R 596 0 R 78] its customers and increase satisfaction levels. /Kids [22 0 R 23 0 R 24 0 R 25 0 R 26 0 R] /Pg 27 0 R /Parent 13 0 R /K 23 /S /P <> /Pg 42 0 R 246 0 obj endobj >> /K 3 /S /LBody of its customers so that they remain as advocates on the loyalty curve. >> endobj << frequencies. endobj /Type /Pages 74 0 obj /TT0 474 0 R /CS1 [/ICCBased 450 0 R]

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