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How can you get a full refund from Trainline? No agency, partnership, joint venture or other relationship is intended or created by your use of the site. For cancelled events, Vivid Seats will refund the purchase price (including delivery charges, less possible restocking fees), or will issue a credit for use on a future purchase, as determined in its sole discretion (this may vary by jurisdiction, including California (see California Business and Professions Code section 22507, under which Vivid Seats will facilitate the request for a refund from the ticket seller)). The Wagner opera returns to the Met for the first time in 17 years. Were always here to help. As discussed in other provisions of these Sales Terms, no compensation will be given for any reason except as explicitly described in these Sales Terms. Did you find it helpful? Sit back and relax while we do the work. But six months later, Discover found that the charge was valid. In the event that the AAA is unable to conduct the arbitration for any reason, you and Vivid Seats will mutually select an alternative arbitration provider, and the arbitration will be conducted pursuant to that providers applicable rules. Live Nation created the Ticket Refund Plan amid coronavirus cancellations. Its been two years, and its not clear that we will be able to use the credit in 2022 because of the continuing pandemic.. The seller will confirm the tickets are still available and you will receive notification that the tickets will be delivered. should have advocated for him instead of rolling over. Nothing contained on the site should be construed as granting, by implication, estoppel or otherwise, any license or right to use any Vivid Seats Property without the express written permission of Vivid Seats. The best musical instrument is a love triangle. DoNotPay Can Be Your Little Swiss Army App. You will be receiving an email notification from the ticketing company when the show is rescheduled, along with information on how to request a refund should you choose not to attend the rescheduled event. Theres also a 100% Buyer Guarantee that looks oh-so-good. DoNotPay can help you sue the company in small claims court. v. Vivid Seats LLC, Settlement Website: Vivid Seats Refunds for Event Tickets Settlement Website, Vivid Seats Purchase Settlement If your event has been postponed, rescheduled, or canceled, no need to contact StubHub they will contact you. UPDATE: Dates and deadlines have been changed for those who received a Supplemental Notice in this case. Donate all or a portion of your ticket that will go directly towards ensuring our festival for 2021 while continuing our support for artists and educators; apply your refund towards a 2021 Revival Membership a new and onetime offer weve created specifically to ensure our future and provide these members with 3-day tickets to the 2021 festival (remaining memberships will be offered to the general public directly after the request period); or receive a 100 percent full refund if desired., Glastonbury has also been canceled. Thats not funny. Please provide any additional information about your inquiry. Did the company have to return Himbergers money? But you never know. The arbitrators award shall be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. Events may be canceled by the team, venue, performer, or promoter. Vivid Seats reserves the right to report to appropriate law enforcement authorities or other relevant third parties any activity that it believes, in its sole discretion, may in any way violate any local, state, federal or international law. If you have purchased tickets to an event that has been canceled by the event organizer, you will receive a Rewards Cash loyalty credit for 110% of the full value of your order total, inclusive of base price, fees, delivery charges, less any sums already refunded. If 60 days has passed since a show was postponed and no rescheduled dates have been announced, the 30-day window for refunds will open at that time.. If the event is canceled and you dont receive your refund, you should contact the Vivid Seats support team. If your event has been postponed, you have 30 days from when the rescheduled date is announced to request a refund from AEG Presents. According to this tweet, if you want a refund check your email for official information.. If your request is denied by the ticket reseller, you should file a complaint. You will also be able to review the ticket details and the total order price which will include service and delivery fees and any applicable taxes. Can Vivid Seats purchase my tickets from me instead? Heres how to spot it. We will not be opening our Texas theaters this weekend, they tweeted. To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. When you choose this option, Live Nation will also donate tickets to healthcare workers to share the gift of live with those working on the front line through our Hero Nation program. If you are under the age of 18, then you may only use this site or our customer call center in conjunction with, and under the supervision of, a parent or guardian. If, for reasons of maintaining social distancing or other safety reasons related to the COVID-19 pandemic, any other pandemic, epidemic, or any other health or safety concern, venue security or other personnel relocate you to a location within the venue that is different from the seating location that you had purchased from us, or deny you access to an event for any reason, such relocation or denial of access will not qualify you for a refund or for other compensation. The violation of applicable Intellectual Property Laws may give rise to civil and/or criminal penalties. And Discover Discover! You can choose between a travel credit or full cash refund. Please contact the claims administrator if you have any questions. For the avoidance of doubt, the waiver of the right to bring claims in or otherwise participate in a class, representative, or consolidated action or proceeding set forth in the Class Action Waiver provision below does not prevent You from seeking public injunctive relief in an individual capacity to the extent otherwise permitted by law. Upon receipt of the evidence and form, Vivid Seats will conduct an investigation. View Privacy Policy. And who you can expect to see performing and presenting. YOU AND VIVID SEATS EACH WAIVE ANY RIGHT TO A JURY TRIAL AS WELL AS ANY RIGHT TO BRING CLAIMS IN OR OTHERWISE PARTICIPATE IN A CLASS, REPRESENTATIVE, OR CONSOLIDATED ACTION OR PROCEEDING, AS SET FORTH BELOW. So, first and foremost, please look for (and look to) this email notice. All persons in Quebec, who purchased before March 11, 2020 one or more tickets from Vivid Seats LLC for an event scheduled to take place after March 11, 2020, which event was subsequently postponed or rescheduled, without a full refund being provided by Vivid Seats LLC. While AMC has no plans to reopen theaters right now, according to a statement on Deadline, AMC Stubs Members dont need to worry. Accepted forms of payment: credit/debit cards, Apple/Google/Samsung Pay. But it isnt. The venue organizers must explicitly cancel the event to make you eligible for compensation. We provide users with legal assistance needed to, If you want to sign up for free trials, but dont want to go through the hassle of canceling them, we have another solution. If you cant make it by December 15, you can apply the value of a wholly unused ticket toward the purchase of a ticket for a future date, according to its website. See ourPrivacy Policyfor how we treat your data. From among the persons who have been approved on both lists, and in accordance with the designated order of mutual preference, the AAA shall invite the acceptance of an arbitrator to serve. c/o Settlement Administrator To the extent state law applies, the parties arbitration agreement and the parties Class Action Waiver shall be governed by Illinois law, subject to conflict of law principles. . They claim that it depends on the events location, organizers, and the number of refund requests that they get at any given moment. But if youre looking for a lower price, then you might want to skip Vivid Seats, which adds commissions and fees to its tickets. All ticket holders will receive emails with their options beginning May 1. Resale Tickets to Events in Illinois: Solely for purposes of 815 ILCS 414/1.5(c), for transactions involving resale tickets to events in Illinois, You or the ticket reseller may elect to submit complaints against one another to the AAA under its rules and procedures. NEITHER VIVID SEATS NOR ANY OTHER INDEMNIFIED PARTY ARE OR WILL BE RESPONSIBLE OR LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY TYPE (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS OR LOST PROFITS) AS WELL FOR AS ANY MULTIPLIER ON OR INCREASE TO DAMAGES, UNDER ANY CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, STATUTORY, COMMON LAW, EQUITABLE, OR OTHER THEORY ARISING OUT OF OR RELATING IN ANY WAY TO THE SITE, THE MATERIALS ON THE SITE OR ANY TICKET OR SERVICE OBTAINED THROUGH THE SITE (INCLUDING ATTENDANCE AT ANY EVENT). Vivid Seats, LLC has resolved a class action against it concerning tickets that it sold for events that were cancelled, postponed, or rescheduled. If, for reasons of maintaining social distancing or other safety reasons related to the COVID-19 pandemic, any other pandemic or epidemic, or any other health or safety concern, the entity putting on the event has announced a seating or attendee capacity reduction of greater than 15%, Vivid Seats, at its sole option, reserves the right to cancel tickets for seating locations eliminated by the venue or to deem such event cancelled in its entirety. Vivid Seats is giving customers a choice: they can get a refund on their ticket price for any canceled or postponed event, or they can get a voucher good for 120% of the value of the ticket. Further, the provision that has been deemed to be invalid or ineffective shall be enforced to the greatest extent permitted by law. Before the pandemic, he paid $689 for two tickets to a Jerry Seinfeld show in Atlantic City. Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. For the avoidance of doubt, if a ticket is subject to a pricing error, Vivid Seats may offer the tickets to you at the corrected price. Initiating Arbitration Proceedings; Rules, Venue, and Jurisdiction: The arbitration will be administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules, as modified by this agreement to arbitrate. If you have Cinemark Movie Rewards points, those will be extended to June 30, according to its website, and its Movie Club membership will pause payments while the theaters are closed. Ive written about some operators who did that during the pandemic, which is the worst kind of customer disservice. Philadelphia, PA 19103 What should I do? You can also email us or check out our FAQs.Well be with you ASAP. Those holding tickets for performances through June 7, 2020 will receive an email from their point of purchase with information regarding exchanges or refunds, the Broadway Leagues website reads. Will I receive compensation if my event is rained out, postponed, or rescheduled? Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. Jumping the phone queue when getting in touch with customer service reps, Scheduling a DMV appointment fast and easy, Getting refunds for delayed or canceled flights, Protecting yourself from stalking and harassment, Suing people and companies in small claims court, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? If your event was canceled, you will be automatically refunded, or if your event was scheduled for a Live Nation venue, you have 30 days to ask for a 150 percent credit to use toward buying future tickets. If I opt for a refund, when will I receive it? Note that if you wish to attend the rescheduled show, your original tickets will remain valid for the new date., Broadway shows have been suspended until June 7, according to the Broadway League. If you prefer a cash payment, you must ask for it within twenty-one days of the cancellation. VividSeats has B rating with the BBB.org as of September 2022. Claim Form: Vivid Seats Refunds for Event Tickets Settlement Cash Claim Form, Case Name: If you do not receive notification of ticket delivery, contact us atsupport@vividseats.comfor assistance. Written notification should be mailed by certified mail to: Vivid Seats, LLC, Attention: Legal Department, 24 E. Washinton St., Floor 9,Chicago, IL60602. All AMC Stubs AList member accounts have been automatically paused while our theatres remain closed, according to AMCs website. If you have difficulty gaining admission to an event, contact us immediately by calling 866.848.8499. Youll also connect with other readers who want to make the world a better place. Timing or other aspects may vary by event, over time, or by jurisdiction, so please look to your email for the applicable, and most current, information. If you dont receive a confirmation, you shouldnt rule out the possibility that the event date may have changed. 1-833-321-1231 The complaint alleged that Vivid had an obligation to give customers refunds for such tickets and did not do so. Subscribe now. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide our Copyright Agent with the following information: (a) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (b) a description of the copyrighted work that you claim has been infringed; (c) a description of where the material that you claim is infringing is located on the site; (d) your address, telephone number and email address; (e) a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (f) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf. Himberger lives in Virginia. If any party disagrees about whether the foregoing provision (or any portion of this agreement to arbitrate, including without limitation the provisions relating to arbitration, the waiver of class or representative proceedings, and opting out) can be enforced or whether it applies to the dispute, the parties all agree that the arbitrator will decide that dispute. You acknowledge that the venue and/or event organizer/promoter may continue to develop and update these policies in the intervening time between your purchase and the event date due to, for example, the uncertainty or evolving nature of the COVID-19 pandemic or other safety or health concerns. According to the venue's website . By the way, if youre stuck in a similar situation as Himberger, you might be entitled to refund under a recent court settlement. Vivid Seats LLC's $7.5 million settlement of class action claims that it failed to issue full refunds for shows canceled due to the coronavirus won final approval by the Northern District of Illinois. Credits expire on December 31, 2022. Buy directly from the venue. Vivid Seats is closely monitoring the current global situation involving the coronavirus (COVID-19), especially as it relates to the impact on live events. Under these circumstances, I think a credit card dispute is absolutely fine. But a couple of days before, the venue canceled the show. We fully recognize that fans have varying financial needs and circumstances of their own in these extraordinary times as well. Grounds Admission Pass/Grounds Pass. Vivid Seats prohibits the use of its Marketplace, website, or mobile application for unlawful conduct. Earn a Reward Credit after your 10th ticket and spend it in our app it's like getting your 11th ticket free. If the event is postponed, your tickets will likely be good for the new date (depending on the venues policies). Based on the behavior of the company, people assume its a subsidiary of Ticketmaster. On December 13, 2022, I received the tickets from Vivid. Our goal is to make your search and purchasing experience as easy and efficient as possible. Many tickets are accessible only through display via a mobile device. It wasnt much of a dispute resolution. Event Specific Terms 3. YOU ACKNOWLEDGE AND AGREE THAT NEITHER VIVID SEATS NOR ANY OF THE INDEMNIFIED PARTIES ARE LIABLE, AND YOU AGREE NOT TO SEEK TO HOLD VIVID SEATS AND THE INDEMNIFIED PARTIES LIABLE, FOR THE CONDUCT OF THIRD PARTIES, INCLUDING BUT NOT LIMITED TO TICKET SELLERS, OPERATORS OF VENUES AND EVENT ORGANIZERS/PROMOTERS, AND THAT THE RISK OF INJURY FROM SUCH THIRD PARTIES, SITES AND LOCATIONS RESTS ENTIRELY WITH YOU. Vivid Seats sold Himberger a show on a specific day, but Seinfeld postponed the show several times. No. If you would prefer a cash payment, you must submit a claims form. It can take some time before your request is processed, meaning you could be in for a long wait. Glossary of Common Industry Terms. . You may be eligible if you are a person or entity living in the US, its territories, or Canada who, at any time on or before April 1, 2021 bought a ticket through Vivid Seats to an event that, between September 29, 2016 and April 1, 2021, was cancelled or postponed or rescheduled and has not yet occurred. Informal Initial Dispute Mechanism: If either you or Vivid Seats intends to bring a claim against the other, that party must first send to the other, by certified mail, a completed Intent to Arbitrate Notice ("Intent Notice"). If you do not wish to be bound by this agreement to arbitrate and/or the Class Action Waiver, you must notify Vivid Seats in writing within thirty (30) days of the date that you first access the site. Will I receive compensation if my event is rained out, postponed, or rescheduled? We list the names, numbers, and email addresses of the Discover executives on this site. These Sale Terms contain the entire understanding of the parties with respect to the matters contained herein and supersedes and replaces in its entirety any and all prior communications and contemporaneous agreements and understandings between the parties, whether oral, written, electronic or implied. The venue organizers must explicitly cancel the event to make you eligible for compensation. For listings with no designated delivery method, tickets will typically be shipped by UPS. Oh, Loosey! As our Sales Terms and Conditions state, all sales are final. By submitting your email, you agree to our Terms and Privacy Policy and to receive email correspondence from us. The exact delivery location for Special Delivery orders will be designated by the seller. These tickets are marked on the listing as "Zone Seating." Ticket marketplaces like Vivid Seats do not control these decisions. I tried emailing and calling. Use DoNotPay To Get a Quick Vivid Ticket Refund. Sorry we couldn't be helpful. Can I exchange my tickets for a different quantity, or for tickets to another date or event. Upon seller confirmation, your method of payment will be charged. If your event was rescheduled, Ticketmaster will contact you as soon as they know the new date. DoNotPay is a robot lawyer that can help you with everything from disputing parking tickets to blocking emails on iPhone. Therefore, we recommend checking the venue and artist websites, event pages, and social media channels. Vivid Seats has an outstanding track record of providing excellent customer service, and we are committed to helping our customers during this time. The content, organization, graphics, design, compilation, "look and feel" and all Vivid Seats Property available on this site, including, without limitation, images and written and other materials (the "Contents"), are intellectual property protected under the copyright, trademark and other intellectual property laws of the United States and/or other countries ("Intellectual Property Laws"). info@TicketPurchaseSettlement.com. I contacted Vivid Seats on Himbergers behalf about his event tickets. As always, guests are able to modify these bookings if Walt Disney World Resort opens before or after that time. If you have a ticket starting March 12 through the closure, you can use it for any date until December 15. If a customer purchased tickets to an event that is canceled with no rescheduled date, they are entitled to a full refund of the purchase price, including delivery charges, per Vivid . If you want a refund, you have 30 days to request it starting from the announcement of the new show date. Because Vivid Seats's third-party sellers set the ticket price and because pricing is subject to the forces of supply and demand, the price may be above or below face value. Vivid Seats If your event is canceled, you will get 110 percent in Vivid Seats credit, plus 10 percent will go toward MusiCares Foundation, whose mission is to provide "a safety net of. Vivid Seats, a ticket exchange and resale company, should have refunded the money a long time ago. Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT Can a vacation rental host cancel my stay and keep my money? If you are asked to leave the event or you miss part of the event due to suspected or confirmed inappropriate behavior, you will not qualify for a refund or any other compensation. The company reviewed his case and agreed to refund his tickets. If the value of the relief sought is $10,000 or less, at your request, Vivid Seats will pay all filing, administrative and arbitrator fees associated with the arbitration. Call toll-free: 833.228.5143 International: 925.206.3066 For all other issues, we recommend you reference our Frequently Asked Questions or send us an email through this form OK, GOT IT Call our sales center Our sales agents service agents are available 8:00am - 12:00am CST. Just because it never happened doesnt mean they cant get back together. Most complaints are from ticket billing and delivery issues. Vivid Seats's third-party sellers list and sell the tickets. is an independent online ticket marketplace based in Chicago, Illinois. This article was published on March 29, 2022, and updated on April 27, 2022. All sales are final; there are no cancellations, returns, or exchanges. If you planned on traveling for a festival or concert this year, then youll most likely need to cancel your Airbnb. This means that we are an intermediary between ticket buyers and ticket sellers, allowing ticket buyers to find tickets for all their favorite live events. AMC Stubs memberships that were scheduled to expire will be extended for the amount of time the theaters were closed.. And what does that mean for the rest of us who are trying to get our money back for shows that were canceled during the pandemic? Our help is free. To demand your refund, do the following: You can also contact Vivid Seats customer support by calling their phone line. Some tickets are delivered by an alternative method which will be described at the time of checkout or in a subsequent email. We have been monitoring these unprecedented legal and public health developments, as their consequences cascade through the ticketing and events business, and are adapting to rapidly changing business circumstances on a daily basis. The Vivid Seats marketplace is open to the exchange of any tickets for which there is a market, and that do not violate Vivid Seats policies. Your tickets and admission to the event are subject to all venue and/or event organizer/promoter safety and health policies (including, but not limited to, those related to the COVID-19 pandemic), which could include, but are not limited to, health screening or vaccination requirements. An inherent risk of exposure to and contraction of COVID-19 exists in any place or venue where people gather. Vivid Seats then sent me an email saying we had a credit something they had never said in all those months, he says. If youre interested in changing your travel plans or making a new reservation, dates for June 1 and later are currently available, according to Disney Worlds website. Each party is responsible for his, her, or its own attorneys fees and expenses, and Vivid Seats will not pay your attorneys fees or expenses except to the extent ordered to do so by the arbitrator. There are mice in my vacation rental! This password will be used to sign into all, Broadway Theaters Shut Down As New York Governor Bans Gatherings Over 500, Bad Projection Is Ruining the Movie Theater Experience, 6 Stand-ups Analyze ChatGPTs Attempts to Steal Their Jobs, Hes dangerous, hes terrifying, hes an extra in, How to Watch the 2023 Oscars Celebrate All 23 Categories Live Again. See all 28 articles. Each listing contains the event name, date, seat location, and price per ticket. If Vivid Seats changes any term or condition, said modification, revision and additional information shall be posted here, automatically replace the existing terms and conditions, become effective immediately, and become binding on all users of this site.

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