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The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. An additional fee may apply and this will be paid at the rental counter (unless specified otherwise on the Wisecars voucher). Please note, making a new booking may result in the change of the Car Rental Company. Please note, Terms and Conditions vary per Car Rental Company but these will be clearly communicated during the booking process. Even worse, they've created hundreds of fake 'good' reviews to fool people. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. If there are any outstanding charges or you accept any of the supplier's extras, they will charge you in local currency. I will give you a five star rating. Excess Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by the Car Rental Companies. Dominik B was very helpful and nice.However the site is not the best. In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; you are entitled to an exemption from deductible fees in case of car theft or damage to the rental car; your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys. Wisecars tip Always check if the fuel level is the same on the rental car as it is on the rental agreement before you leave the rental office. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. Reduce your carbon footprint by selecting a greener car hire option. My trip to NZ had to be cancelled due to the cyclone that hit the area. If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. You can also find this information in the pick-up and drop-off details. Please reach out to support@wisecars.com for assistance.I apologize for any inconvenience.Regards,Rachel from Wisecars. Wisecars does not take responsibility for partners response times. What's Wisecars' cancellation policy? If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. @ Vicpak. Companies can ask for reviews via automatic invitations. Special price and hope that it will be the same at location. Your browser settings can be set to inform you before receiving a Cookie. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. Garantljuk, hogy minden rtkels vals. If you are late for your pick-up, you could lose your car. Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). All bookings include free cancellation up to 48 hours before the pick up time. Please make sure you return the vehicle to the same rental company from which you collected it. Business Profile Wisecars Auto Renting and Leasing Contact Information 5214F Diamond Heights Blvd #351 San Francisco, CA 94131 Visit Website (646) 813-0129 Customer Complaints 76 complaints. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. If you haven't started your trip yet, you can change your drop-off time by amending your booking. Always check that the fuel level in the rental cars tank is the same as on the Car Rental Agreement before you leave the rental station. damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. We respect and take the privacy of our customers very seriously, which is why we do NOT sell or rent any information collected through our website to third parties. 185. Amendments can only be made up to 48 hours before the pick-up time. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. Consumers complaining about Wisecars most frequently mention credit card problems.Wisecars ranks 100th among Car Rental sites. If have any questions about fuel policies or if you want advice on which fuel policies are available by which suppliers, do not hesitate to contact our customer support team. Contact Wisecars 5214f Diamond Heights Boulevard, San Francisco, CA, 94131, United States Advertiser Disclosure: If you click on one of our links, we may receive a compensation. Wisecars is an independent travel broker who does not represent any particular car rental company. You can share your code in your MyWisecars self-service account via email, Whatsapp, Facebook, or just by copying the code. There are too much additional insurances taxes etc. They also work with sub-par rental companies that will not guarantee the vehicle even if you pre-pay it in full. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. You will see the full list of inclusions available for your rental on Wisecars website when booking the car and you can also find it on your rental documentation. If you have any questions, please feel free to contact us. Trustpilot is assessing this review in accordance with our flagging process. Please note, Terms and Conditions vary per Car Rental Company but these will be clearly communicated during the booking process. You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. Even a basic insurance. No charge will be made for amending your booking before the start of your rental. If the customer wishes to drop off the car earlier than stated in the voucher or the rental details, Wisecars will not refund any amount for the unused days. If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. Please note that the car rental contract at the offered price will not be concluded until your booking has been confirmed and the necessary payment received. Wisecars can not be held responsible for bank fees or smaller refunds due to currency conversion. It is entirely up to the Car Rental Company whether they decide to do so or not. This includes any event that is beyond the reasonable control of the party in question such as acts of God, riot, war, malicious acts of damage, fires, or natural disasters such as extreme weather conditions or electricity supply failure. Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. No refund will be made if the damage/accident occurred due to the violation of local traffic rules, breach of the rental agreement, or if any of the third parties involved refuse the settlement of the claim. We continually control the activity on and usage of our website and any abnormal activity on our site deemed as suspicious will result in access being denied. It was very easy to make reservation and booked a rental car in a few minutes. Car rental terms are based on the offers and differ from one another - please make sure you've read the terms and conditions. damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. If you require additional drivers, please include them in your booking request. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. provided by the customer's credit card company. The deals that we offer are inclusive of any fees and taxes, however, some of them don't include any insurance.In this case, you can choose another package which already includes insurance (but is more expensive) or provide proof of your own coverage at the pick-up.Regards,Rachel from Wisecars. Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. What's Wisecars' cancellation policy? Keep copies of all relevant documentation you are asked to complete. All persons driving the vehicle must be in possession of their driving license at all times. We clearly highlight car and van hire options with Wisecars that have free cancellation. Wisecars does not store credit card details. charges that are not related to damage repairs,such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken; your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). I am looking at a deal on Wisecars.com and it's significantly cheaper than what I've been seeing. If additional information is required, the process may be extended for another 28 calendar days. Wisecars does not own any physical locations or offices. Do not cancel your booking with the Car Rental Company directly as additional fees may apply. I attempted to rent a car from them for a few days for $535. Sensitive data, such as personal details and credit card information, which we receive from customers, is encrypted and secured for use on the Internet. I see you have a running history of not reading terms and conditions of car rental places then yelling they are thieves because they charged you a fee you agreed to if you canceled your car rental. If this is the case, it will be clearly stated on your voucher. When you rent a car, you will usually need deductiblecoverage. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. By using our website, you are declaring that you accept and understand all aspects of our Terms of Service and the Privacy Policy of our website. Please note, under no circumstances is the fuel included in the rental price. We cannot be held responsible for rentals rejected if a voucher or rental details are not presented. At Wisecars, we aim to work only with partners who offer a fair fuel policy, so that you will get no unpleasant surprises with hidden extras. Email Protect your account with two-step authentication Send code With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorization and payment. The rental period can be extended by either arranging it with the Car Rental Company or making a new booking via Wisecars. You will find the telephone number in the Car Rental Agreement. It is one of the scummiest business models I have ever seen. Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). Wisecars believes in protecting your privacy. Please note, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our DeductibleProtection products. What's Wisecars' cancellation policy? Wisecars will process your cancellation refunds in 7 days. Please note, making a new booking may result in the change of the Car Rental Company.

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