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Your barcode number can also be found via your online account here. Delivery differs depending on the event, please refer to the specific delivery information on the event page of the event you purchased for. Sign in or Sign up | Tickets for Sport, Concerts - Ticketek Australia Are there any events I can't use my Ticketek Gift Voucher for? What is my online AFL Membership account? Some events, however, may have a ticket limit applied; you would have been informed of this on the event page, Each event will have different delivery options, however where available, we recommend choosing ezyTicket or Ticketek Mobile Ticket (see below for details). Where hand held scanners are used, simply present the mobile ticket to the customer service representative for scanning. Seating/Section FAQs - Ticketek Australia Yes, if you wish to delete the details of your saved credit or debit card, you simply need to log into your My Ticketek account, visit the Payment Details page and hit the 'delete' button. Staff are amazing under the circumstances," a third said. No, for the first release, the app will only be an iPhone app. Discover New Events. Safe, Fast and Verified Angry attendees couldn't access their tickets on their phones after purchasing them through Ticketek. Tour dates Ticketek is selling for the following venues only. The Ticketek app was also reportedly glitching, stopping people from . You may also wish to consider taking out a relevant insurance policy to cover for any losses in the event of cancellation, rescheduling or relocation; The Seller reserves the right to add, withdraw, reschedule or substitute artists, performers, teams or players and/or vary advertised programs, prices, venues, seating arrangements (including ticket categories) and audience capacity. If you have access to the Ticketek iPhone app, you can log into your My Ticketek account within the app on your new phone (or on a friends phone) and the tickets will be in your Ticket Wallet. Juniors aged 7-14 years are entitled to purchase a junior ticket. Please see the links below from both Ticketek (MCG) and Ticketmaster (Marvel Stadium) regarding their mobile ticketing processes. You are required to present your credit/debit card and photo I.D. . The Ticketek App connects you to thousands of live events and experiences across concerts, sport, comedy, theatre, arts and exhibitions. Check you can log in and have your passwords ready. Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. The user will not be able to view the ticket. Going to an event with a social club, company, school, family or friends? What can I do to increase my chances of getting tickets to a popular Change My Location Will I see personalised content on the mobile site? When I enter my Voucher ID online, it is notifying me that the voucher is 'not yet active', what does that mean? Please try again, or try reducing the number of tickets you have selected. This ensures that the group remains together when purchasing seats by avoiding the following scenario: No, Ticketek will not retain your personal information unless you have already signed up as a My Ticketek member. Information specifically relating to AFLM Membership 2023 will soon be communicated via email and our website. This message is displayed when there is either an inadequate number of tickets to fulfil your request for adjacent seats eg. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information. If you enter it incorrectly more than 10 times, no further Voucher IDs will be able to be entered for the remainder of that transaction. We do not send tickets to PO Boxes or business addresses. Unless otherwise provided under the Refundable Tickets Terms and Conditions of Sale (if applicable): Admission to an event is subject to the Sellers Terms. Please be aware your membership number will never change throughout your years of membership. Ensure your contact and personal details are correct. Who is entitled to a concession or child ticket? Will the event be reserved seating or general admission. Refer to specific details at each venue regarding accessing the stadium/park. to then often have to go to their desk at the venue to follow up the issues. No, the credit card pre-fill feature simply gives you the option to save your card details. You can log into My Ticketek within the app on your new phone (or on a friends phone) and the tickets will be in your Ticket Wallet. 3 0 obj If you want to buy tickets in more than one price category continue through the purchase process and come back to select more tickets before you make your payment, Now select the quantity of tickets you'd like to purchase. For example, Queensland has the Major Sports Facilities Act 2001 and Victoria has the Major Sporting Events Act 2009. If magnified, the display may be blurry. If there is no connectivity at the venue, can Passbook tickets still be accessed? Email us now at newevents@ticketek.co.nz, To learn more about Ticketek, please go to https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. Will credit card pre-fill function work on Ticketek's mobile site and mobile apps? General Admission (GA) is an unreserved section/event where seating is not reserved for you. The number of Mobile Tickets that can be purchased per transaction is set to the ticket limit for the event you are purchasing for. View the range of price categories and prices to help you decide what you which best suits your needs, Click on the FIND TICKETS button to move forward and to tell us how many and what type of tickets you want, Select the Price Type. Version 5.22 B82 R0 For clarity, Ticketek may limit, suspend or terminate the MyTicketek account of a user which has been activated primarily to circumvent temporary or permanent suspensions already in place with respect to a different account. To do this, please check the 'keep me signed in' box when you log in. What happens if my tickets do not arrive in time? The tickets are sold on a first in best dressed basis, meaning that all friends receiving the invite may not be able to get the tickets. Concession and junior barcodes will show up as such. If you can't attend an event for legitimate reasons and want to sell your ticket via an online auction site, Ticketek will not object to your sale as long as the selling/offer price is no more than the face value of the ticket. In particular, the following form part of the Sellers terms unless otherwise specified: SCALPING WARNING: The resale of tickets in certain circumstances is governed by ticket sales legislation and may attract criminal penalties. Ticketek Gift Vouchers can also be redeemed in person at a Ticketek Agency. For example, if the ticket limit for an event is ten tickets then you could buy two and reserve eight, buy four and reserve six and so on. Their barcode will then be on their homepage. Ticketek is concerned that the unauthorised onselling of tickets will have significant detrimental effects on the availability and affordability of tickets to consumers and genuine fans. If you arrive late, you may not be admitted until a suitable break in the event. These special event Gift Vouchers can only be redeemed through Ticketek Agencies for the events which they relate to. If you don't opt-in during purchase, you can also opt in to Friend Spotter at a later date by using the 'Share and Save' button on your mobile tickets. Members who renew their membership prior to January 29th will receive their cards in February before the season starts. How do I find my tickets once they are in Passbook? You may also wish to consider taking out a relevant insurance policy to . There are over 20 circumstances you may request a refund. Limitations on number of tickets purchased. Ticketek Australia | Official Tickets for Sport, Concerts, Theatre In the interests of minimising ticket scalping, Ticketek may change your delivery method to "venue collect" at its discretion. If you purchased Refundable tickets during your original event purchase, to apply for a refund please contact the refund team here. We recommend you open your ticket prior to arriving at the venue to ensure it quickly loads when you are entering through the turnstile. Please see our tutorials on how to reserve seats in the AFL Reserve here. We will be in contact with you within two business days of receipt of this information. Can I use my existing Ticketek Gift Voucher to purchase another Ticketek Gift Voucher? You can access specific privacy information for Friend Spotter . No, AFL Members will not need to pay transaction or ticketing agent fees at Marvel Stadium. The tickets I am purchasing cost less than the value on my Ticketek Gift Voucher, what happens to the remaining value? If you have special seating requirements such as wheelchair access, hearing difficulties or you require companion seating please contact us on 0800 686 677. All members will have access to buy at the same time. Due to extraordinary demand, three-time Grammy Award-winning singer, performer, and international pop icon P!NK has added 3 new stadium shows on her massive Australian tour in February 2024. This will display a preview of the event pass with all ticket information needed to attend the event and the option to Add to Passbook. These tickets will be cancelled and reissued in the name of the new ticket owner. We endeavour to deliver tickets within New Zealand in 7-10 working days in accordance with New Zealand Post guidelines. How can I receive my Ticketek Gift Voucher? You can also get it delivered instantly by selecting ezyTicket as your delivery method and receive it as a pdf attachment via email. For all enquiries relating to ticketing, please visit Ticketek (MCG) or Ticketmaster (Marvel Stadium) locations. If you are using the Ticketek iPhone app, the tickets in your Ticket Wallet will automatically adjust the backlight to be suitable for scanners. This is so we can show you upcoming events in your vicinity. This will also save your preferences so 'My Events' contains content relevant to your preferences on your next visit. Will the Mobile Ticket scanners at venues work through phone covers? To add your ticket to Passbook, simply open the ticket and tap Share and Save to open the Add to Passbook feature. AFL Members have 2 options regarding entry to a game: General Admission or a Reserved Seat. What do "Unable to obtain the tickets you requested" and "Allocation Exhausted" mean? Your confirmation email will include all of your delivery details, plus your customer information. Ticketek may charge a reasonable fee for the replacement of tickets. Alternatively, you may wish to receive all Ticketek mobile tickets on your mobile phone and either forward them to your friends yourself or keep all tickets on your phone and arrive together with your friends. You will receive an Order Confirmation via email immediately. Am I able to 'top up' my Ticketek Voucher with more credit? However, if you chose ezyTicket, this will be attached to your confirmation email in PDF format. You should receive it within 2-3 weeks, however, these timelines will be dictated by club processes. Please keep an eye on your AFL Membership ticketing emails which will include your barcode. We cooperate fully with the Fair Trading departments when those departments are pursuing ticket scalpers. https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm For example, if eight seats were placed on hold and two have already been purchased, the next My Ticketek Customer can buy between 1 and 6 seats.
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